About this role
Bilingual Tier 2 Helpdesk (AB) at Connex. Location: Alberta, Canada. Role: troubleshooting issues, responding bilingually, documenting cases Requirements: Bilingual English/French support; troubleshooting Windows and macOS; experience with SaaS administration (Microsoft 365, Google Workspace); Zendesk ticketing; ability to work rotating shifts and handle high-volume support. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Windows, macOS, Microsoft 365, Google Workspace Commitment: Full Time Workplace: Onsite Languages: English, French