About this role
Bilingual Tier 2 Helpdesk (AB) at Connex. Location: Alberta, Canada. Role: monitoring tickets, troubleshooting systems, responding bilingually Requirements: Bilingual English/French support; troubleshooting Windows and macOS; experience with Zendesk, SaaS and cloud platforms (Microsoft 365, Google Workspace); flexible for rotating shifts including nights, weekends, and holidays. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Windows, macOS, Microsoft 365, Google Workspace Commitment: Full Time Workplace: Onsite Languages: English, French