About this role
*Housekeeper*
Housekeeper is a member of the housekeeping team who is responsible for general cleaning duties in the facility, including the general cleaning of residents? suites, bathrooms, staff lounge, resident lounges, hallways, multi-purpose room, kitchen, dining area, bistro, designated areas and doing the laundry.
*Description of Key Responsibilities/Duties:*
* Fulfills the duties and responsibilities of a housekeeper with a pleasant demeanour and focus on customer service excellence, recognizing the residents, guests and staff as clients. * Carries out all aspects of routine and rotation cleaning throughout the building and residents? suites which includes the following, but not limited to: dusting, vacuuming, sweeping and mopping; cleaning appliances, washing floors, walls, windows and doors; changing and making beds; removing curtains/window coverings for cleaning and re-hanging, light bulb replacements and garbage removal. * Cares for equipment, supplies and work areas through the following: maintains cleanliness and safe storage of equipment; reports defective and damaged equipment and furnishings; keeps work area in an orderly, safe and clean condition; keeps inventory in order on individual carts; replenishes supplies throughout the building; understands the use and application of cleaning chemicals. * Ensures that furniture is arranged to provide a safe and efficient environment. * Observes and reports any changes in residents? behavior to *immediate supervisor* and Resident Care Manager or their designate, as deemed appropriate. * Ensures written documentation and verbal reports are maintained as per Company policy and procedures with respect to confidentiality and security. * Responsible for cleaning in accordance with the housekeeping schedule and always works collaboratively with the housekeeping team when the schedule requires change in order to meet the needs of clients. * Deals with delicate situations and troubleshoots issues and concerns that may arise within the scope of the housekeeper?s duties and responsibilities. * Other related duties as required.
*Qualifications:*
*Abilities and Skills:*
* Ability to communicate effectively both written and oral English. * Excellent organizational and time management skills. * Ability to take direction and learn procedures * Demonstrated proficiency in ability to treat residents with respect, dignity and care. * Able to apply tact, discretion, empathy, patience and concern in providing quality services to residents. * Demonstrated proficiency in ability to resolve contentious or sensitive issues, or situations involving conflict resolution. * Trustworthy, reliable, dependable. * Professional, open, friendly, team player, responsive and positive. * Ability to maintain confidentiality of resident and staff information. * Must be able to operate related equipment
*Experience, Training/Education and Work Record:*
* High school diploma * Previous housekeeping or residential cleaning experience * Demonstrated knowledge and comfort level in working with a vulnerable population of seniors, who may present with various challenges such as cognitive impairment. * Energetic, enthusiastic, motivating, compassionate and caring person who has demonstrated passion to work with seniors. * Ability to work in a flexible, resilient environment to meet the needs of residents.A satisfactory record of work performance and attendance is required.
*Hours of Work:*
* Normal full-time biweekly hours shall be a minimum of 75 hours. * Hours may include days, evening, overnight, weekend, and holiday coverage, as required. * Hours of work are subject to change depending on the business needs. * Housekeeping schedule for designated areas may vary from week to week to maintain a flexible environment to meet the needs of our business.
*Rate of Pay*:
* $17.68 per hour.
*Required documents prior to start date:*
* Code of Conduct with a Vulnerable Sector Check issued within six months.