Company · 145 open roles
Careers at Sutherland
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145 positions at Sutherland
Customer Service Expert
Sutherland·Cairo, Cairo Governorate, Egypt
Customer Service Expert at Sutherland. Location: Cairo, Cairo Governorate, Egypt. Role: handling inquiries, providing support, documenting records Requirements: B2+ English proficiency, graduates or dropouts only (no gap years), valid military service certificate, ability to subm…
Customer Insurance Benefits Advisor
Sutherland·Kingston, Jamaica
Customer Insurance Benefits Advisor at Sutherland. Location: Kingston, Jamaica. Role: answering calls, providing information, documenting interactions Requirements: Minimum high school diploma, 18+ years old, valid government ID/TRN/NIS, pass background and drug screen, flexible …
Senior Retail Licensing & Regulatory Specialist Chesapeake, VA Onsite
Sutherland·Chesapeake, Virginia, United States
Senior Retail Licensing & Regulatory Specialist Chesapeake, VA Onsite at Sutherland. Location: Chesapeake, Virginia, United States. Role: defining rules, mapping dependencies, training staff Requirements: 5+ years managing multi-jurisdiction license and permit renewals for large …
Software Engineer Development or Testing
Sutherland·Bengaluru, Karnataka, India
Software Engineer Development or Testing at Sutherland. Location: Bengaluru, Karnataka, India. Role: planning projects, coordinating stakeholders, tracking progress Requirements: Bachelor's in Business/Engineering/IT, 3+ years project management experience, proficiency in MS Offi…
Software Engineer Development or Testing
Sutherland·Bengaluru, Karnataka, India
Software Engineer Development or Testing at Sutherland. Location: Bengaluru, Karnataka, India. Role: leading development, ensuring compliance, collaborating teams Requirements: Bachelor's in engineering (mechanical preferred), 8+ years relevant experience, systems/ hardware backg…
Deutschsprachige Kundenbetreuer/-innen
Sutherland·Pristina, Pristina, XK
Deutschsprachige Kundenbetreuer/-innen at Sutherland. Location: Pristina, Pristina, XK. Role: analyzing inquiries, providing information, maintaining reputation Requirements: German language proficiency (B2), strong communication and empathy, ability to make quick decisions, will…
Principal Architect
Sutherland·United States
Principal Architect at Sutherland. Location: United States. Role: building agents, designing APIs, owning systems Requirements: 7+ years programming experience (Java, Golang, Python, JavaScript), 2+ years architecting search/IR, agentic product experience, 5+ years production sof…
Senior Staff AI Engineer
Sutherland·United States
Senior Staff AI Engineer at Sutherland. Location: United States. Role: training models, designing models, deploying systems Requirements: 5+ years AWS, 1+ year Azure, experience training and deploying multimodal and audio ML models, LoRA and RL experience, proficiency in Java/Gol…
Principal Architect
Sutherland·United States
Principal Architect at Sutherland. Location: United States. Role: designing systems, building services, integrating models Requirements: 7+ years software engineering experience, advanced Python, production LLM integration, AWS/Azure/GCP deployment, Terraform IaC, broadcast/media…
Non-Licensed Insurance Representative-Kingsland
Sutherland·Mandeville, Manchester Parish, Jamaica
Non-Licensed Insurance Representative-Kingsland at Sutherland. Location: Mandeville, Manchester Parish, Jamaica. Role: handling calls, explaining products, documenting outcomes Requirements: High school diploma/GED, valid government ID, TRN and NIS card, strong written and verbal…
Trainer | Telco Account | Clark
Sutherland·Angeles, Pampanga, Philippines
Trainer | Telco Account | Clark at Sutherland. Location: Angeles, Pampanga, Philippines. Role: creating materials, facilitating training, coaching learners Requirements: Bachelor's degree required, 2–3 years training experience, strong Microsoft Office skills, excellent English c…
Kundenservice- & Vertriebsspezialist (m/w/d) – Deutschsprachig
Sutherland·Pristina, Pristina, XK
Kundenservice- & Vertriebsspezialist (m/w/d) – Deutschsprachig at Sutherland. Location: Pristina, Pristina, XK. Role: handling inquiries, resolving issues, advising customers Requirements: Strong German (C1), customer-facing communication skills, solution-oriented attitude; sales…
Junior Full-Stack Java Developer – Contact Center Technologies
Sutherland·Bogotá, Bogotá, D.C., Colombia
Junior Full-Stack Java Developer – Contact Center Technologies at Sutherland. Location: Bogotá, Bogotá, D.C., Colombia. Role: developing software, supporting production, integrating systems Requirements: 2+ years Java full‑stack experience building Spring Boot microservices, fron…
Customer Service Representative - Chat Account
Sutherland·Cairo, Cairo Governorate, Egypt
Customer Service Representative - Chat Account at Sutherland. Location: Cairo, Cairo Governorate, Egypt. Role: responding chats, resolving inquiries, documenting interactions Requirements: B2 English, graduates or dropouts only (no gap years), valid military service certificate, …
Lead-Real Time Analyst
Sutherland·Taguig, Metro Manila, Philippines
Lead-Real Time Analyst at Sutherland. Location: Taguig, Metro Manila, Philippines. Role: monitoring queue, analyzing performance, mentoring team Requirements: 2+ years RTA experience in voice contact centers, 1+ year call center experience, high school diploma/GED, advanced Micro…
AWS Cloud Engineer
Sutherland·Hyderabad, Telangana, India
AWS Cloud Engineer at Sutherland. Location: Hyderabad, Telangana, India. Role: designing infrastructure, maintaining systems, automating tasks Requirements: Design, deploy, and maintain AWS infrastructure; implement IaC with Terraform or CloudFormation; build CI/CD pipelines; per…
WFM / RTA Specialist | Shaw | pooling
Sutherland·Mandaluyong, Metro Manila, Philippines
WFM / RTA Specialist | Shaw | pooling at Sutherland. Location: Mandaluyong, Metro Manila, Philippines. Role: forecasting volume, creating schedules, monitoring realtime Requirements: 2+ years WFM experience in BPO/contact center preferred, forecasting, scheduling, capacity planni…
Quality Analyst - Web Hosting | Pooling
Sutherland·Mandaluyong City, National Capital Region, Philippines
Quality Analyst - Web Hosting | Pooling at Sutherland. Location: Mandaluyong City, National Capital Region, Philippines. Role: conducting audits, evaluating performance, generating reports Requirements: 1–2 years QA/Customer Service/BPO experience, strong analytical and communica…
Team Manager - Tech Sales - Shaw | Pooling
Sutherland·Mandaluyong City, National Capital Region, Philippines
Team Manager - Tech Sales - Shaw | Pooling at Sutherland. Location: Mandaluyong City, National Capital Region, Philippines. Role: leading operations, coaching team, monitoring performance Requirements: Bachelor's degree preferred, 3+ years relevant experience, 2+ years team manag…
Facilities Intern - Practicante Administrativo
Sutherland·Bogotá, Bogota, Colombia
Facilities Intern - Practicante Administrativo at Sutherland. Location: Bogotá, Bogota, Colombia. Role: assisting administration, organizing files, coordinating suppliers Requirements: Undergraduate student in business administration, civil engineering, or similar; administrative…
Retail Customer Service Associate - UK Market
Sutherland·Kingston, Kingston, Jamaica
Retail Customer Service Associate - UK Market at Sutherland. Location: Kingston, Kingston, Jamaica. Role: handling contacts, resolving problems, documenting interactions Requirements: Minimum secondary education (3 subjects incl. English) or U.S. high school/GED, pass criminal ba…
Senior Data Consultant (LLM)
Sutherland·Bogotá, Bogotá, D.C., Colombia
Senior Data Consultant (LLM) at Sutherland. Location: Bogotá, Bogotá, D.C., Colombia. Role: analyzing data, building models, presenting insights Requirements: 4+ years BI/data science experience, advanced Python/R and SQL, LLM knowledge, strong analytical and communication skills…
Director of Service Delivery Management
Sutherland·Bengaluru, Karnataka, India
Director of Service Delivery Management at Sutherland. Location: Bengaluru, Karnataka, India. Role: developing strategy, leading team, monitoring kpis Requirements: Bachelor's degree required (Master's preferred), 10+ years service delivery experience with 5+ years in senior lead…
Senior Performance Tester
Sutherland·Hyderabad, Telangana, India
Senior Performance Tester at Sutherland. Location: Hyderabad, Telangana, India. Role: designing tests, executing tests, analyzing metrics Requirements: 5+ years performance testing experience with JMeter, Java/JavaScript scripting, experience in load/stress testing, performance m…