About this role
About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role This is a high-impact, high-visibility leadership role in the Customer Success and Services organization. You will lead a team of Technical Account Managers who serve as the primary product expert for our mid-to-upper-market customers - guiding them through complex integrations, driving platform adoption, and acting as trusted technical advisors throughout their journey with Highspot.
You’ll partner closely with leaders across Customer Success, Paid Services, Sales, and Product & Engineering to define and execute the technical customer strategy. You’ll also play a hands-on role in coaching your team, scaling processes, and ensuring customers realize the full value of our platform - including our growing suite of AI-powered capabilities.
Travel Expectations Expect approximately 15% travel for on-site customer engagements, QBRs, and team collaboration.