About this role
Experience into outbound contact center support. To perform Molina’s outreach efforts on campaigns for all applicable markets. Services performed include handling outbound communications associated with outreach via the following channel(s): telephonic, e-mail and chat services. Campaigns shall be conducted via dialer or manual outreach efforts based on campaign strategies. Conduct outreach to enrolled Molina Healthcare members . Agent will follow guidelines related to each state’s policy and assist members Target population for campaigns include members or responsible party or head of household for all age groups. Expectation is for each call to generate a positive customer experience with high quality care. Serves customers by providing product and service information and resolving product and service problems. Resolve product or service problems by clarifying the customer’s issues, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs.