About this role
Job summary
The Opportunity
This is an exciting opportunity for an organised and proactive operational leader to play a key role in the delivery of KT Healthcare's Autism Diagnostic Service.
Working closely with the Operations Lead, you will support the management of operational performance, patient experience, workforce planning and service delivery. You will provide day-to-day leadership to our Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators, helping to ensure the smooth running of services while maintaining compliance with contractual and governance requirements.
The role offers a varied blend of team leadership, operational management, performance monitoring and service improvement, making it ideal for someone who enjoys problem-solving, supporting people and driving positive change within a fast-paced healthcare environment.
Main duties of the job
Key Responsibilities
Operational Leadership & Service Delivery
Support the Operations Lead in the day-to-day management of KT Healthcare's Autism Diagnostic Service, ensuring services are delivered efficiently, compliantly and within agreed contractual standards.
Assist with appointment scheduling, workforce planning and service coordination to minimise disruption and maintain positive patient experiences.
Monitor operational performance and support the delivery of service targets, identifying areas for improvement and contributing to continuous service development.
Support implementation of new systems, software and operational processes to enhance efficiency and service quality.
Provide operational leadership during periods of absence for the Operations Lead, ensuring continuity of service and effective decision-making.
Team Leadership & Staff Development
Provide day-to-day leadership and support to the Patient Support Coordinator and Assistant Psychologist Patient Support Coordinator teams.
Conduct supervision meetings, one-to-one reviews and appraisals, supporting individual performance and professional development.
Assist with onboarding, training and ongoing development of team members, ensuring staff are equipped to perform their roles effectively.
Promote a positive, collaborative and accountable working culture across the operations team.
Support workload management and effective delegation to ensure operational demands are met.
Patient Experience & Stakeholder Communication
Support the delivery of high-quality patient care through effective coordination of operational processes and communication pathways.
Act as an escalation point for patient, clinician and operational queries, ensuring issues are resolved promptly and professionally.
Assist with complaint management processes, ensuring concerns are investigated thoroughly and resolved appropriately.
Maintain effective communication between operational teams, clinicians and senior management to support seamless service delivery.
Governance, Compliance & Risk Management
Support compliance with safeguarding, GDPR, information governance and regulatory requirements.
Maintain oversight of operational records and data accuracy, ensuring information is managed securely and appropriately.
Assist with incident reporting, audits and quality improvement initiatives to support clinical governance and operational excellence.
Identify operational risks and support the implementation of mitigation strategies to maintain safe and effective service delivery.
Data Analysis & Performance Reporting
Support the collection, analysis and reporting of operational performance data.
Monitor service KPIs and performance metrics, identifying trends and opportunities for improvement.
Assist with workforce reporting, referral monitoring and operational data requests from senior management and external stakeholders.
Support data-driven decision making and continuous improvement initiatives across the service.
About You
We are looking for someone who is an experienced and confident operational leader with excellent organisational skills and the ability to support teams within a fast-paced healthcare environment.
You will be highly organised, detail-oriented and comfortable managing multiple priorities simultaneously. You will have strong communication skills and the confidence to support staff, patients and clinicians while maintaining a professional and solutions-focused approach.
You will be passionate about delivering high-quality services, supporting team development and contributing to a positive and collaborative workplace culture.
Qualifications and Experience
Essential
Previous experience in a supervisory, team leader or management position within a similar industry
Experience working within a fast-paced operational environment.
Strong organisational and workload management skills.
Excellent communication and interpersonal abilities.
Experience supporting or managing team performance.
Strong analytical and problem-solving skills.
Ability to interpret data and identify trends.
Proficiency in Microsoft Office and business systems.
Understanding of confidentiality, safeguarding and professional standards.
Desirable
Experience within healthcare, clinical services or a regulated environment.
Experience managing operational teams.
Knowledge of GDPR and information governance requirements.
Experience producing operational reports and performance data.
Experience supporting service improvement or change initiatives.
Understanding of autism diagnostic pathways or healthcare service delivery.
Why Join KT Healthcare?
KT Healthcare is a founder-led, values-driven organisation with a strong social purpose at its core. We are committed to delivering high-quality, accessible healthcare services that genuinely improve lives, particularly across neurodevelopmental and specialist pathways.
Our culture is collaborative, ambitious and grounded in integrity. As a growing family-run business, we combine entrepreneurial pace with a strong sense of accountability and care — both for the people we support and for our internal team. Decisions are made with purpose, and senior leaders are closely involved in shaping the direction of the organisation.
About us
About KT Healthcare
KT Healthcare is a family-owned and growing private healthcare provider specialising in Neurodevelopmental, Brain Injury and therapeutic services. We are committed to delivering high-quality assessments and therapeutic support that genuinely improve the lives of patients and their families.
We work collaboratively with GPs, NHS ICBs, Local Authorities, councils and private sector partners to provide accessible, responsive and person-centred services across a range of specialist pathways.
As our Autism Diagnostic Service continues to grow, we are looking for an experienced and motivated Deputy Operations Lead to support the day-to-day operational management of the service, provide leadership to our operational teams and help drive service excellence across the organisation.
Job description Job responsibilities Deputy Operations Lead
Location: Chichester Office (5 days per week) Salary: Competitive, dependent on experience
About KT Healthcare KT Healthcare is a family-owned and growing private healthcare provider specialising in Neurodevelopmental, Brain Injury and Therapeutic Services. We are committed to delivering high-quality assessments and support that genuinely improve the lives of patients and their families.
Working alongside GPs, NHS ICBs, Local Authorities and private partners, we provide accessible, responsive and person-centred services across a range of specialist pathways.
As our Autism Diagnostic Service continues to grow, we are seeking an experienced and motivated Deputy Operations Lead to support operational delivery, lead our administrative teams and help drive service excellence.
The Opportunity Working closely with the Operations Lead, you will play a key role in ensuring the smooth and efficient running of our Autism Diagnostic Service.
You will provide day-to-day leadership to our Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators, support service performance, oversee operational processes and contribute to continuous improvement initiatives.
This role is ideal for an organised and proactive leader who enjoys balancing people management, operational delivery and service improvement within a fast-paced healthcare environment.
Key Responsibilities Operational Management Support the day-to-day delivery of the Autism Diagnostic Service.
Assist with workforce planning, appointment scheduling and service coordination.
Monitor service performance against targets and contractual requirements.
Support the implementation of new systems, processes and service improvements.
Deputise for the Operations Lead when required.
Team Leadership Provide leadership and support to operational teams.
Conduct supervision meetings, one-to-ones and appraisals.
Support recruitment, onboarding and training of new staff.
Promote a positive, collaborative and high-performing team culture.
Assist with workload management and resource planning.
Patient Experience & Communication Support the delivery of an excellent patient experience.
Act as an escalation point for operational, patient and clinician queries.
Assist with complaint management and resolution.
Maintain effective communication across operational and clinical teams.
Governance & Compliance Support compliance with safeguarding, GDPR and information governance requirements.
Assist with audits, incident reporting and quality improvement initiatives.
Maintain accurate records and identify operational risks.
Support safe and effective service delivery across all pathways.
Reporting & Performance Monitor KPIs and operational performance metrics.
Assist with data analysis and reporting.
Support workforce reporting, referral monitoring and continuous improvement initiatives.
About You You will be an experienced operational leader with strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
You will be confident supporting teams, solving problems and building positive relationships with colleagues, patients and clinicians.
Most importantly, you will be passionate about delivering excellent service and helping others succeed.
Essential Experience & Skills Previous supervisory, team leader or management experience.
Experience working within a fast-paced operational environment.
Strong organisational and time management skills.
Excellent communication and interpersonal abilities.
Experience supporting team performance and development.
Strong analytical and problem-solving skills.
Ability to interpret data and identify trends.
Proficiency in Microsoft Office and business systems.
Understanding of confidentiality, safeguarding and professional standards.
Desirable Experience within healthcare or another regulated environment.
Experience managing operational teams.
Knowledge of GDPR and information governance.
Experience producing operational reports and performance data.
Experience supporting service improvement initiatives.
Understanding of autism diagnostic services or healthcare pathways.
Why Join KT Healthcare? KT Healthcare is a founder-led, values-driven organisation with a strong social purpose at its core. We are committed to delivering high-quality, accessible healthcare services that genuinely improve lives.
As a growing family-run business, we offer a supportive culture, opportunities for development and the chance to make a meaningful impact on both our services and the people we support.
Benefits Competitive salary.
28 days annual leave plus Bank Holidays.
Additional Festive Days off at Christmas.
Employee Assistance Programme (24/7 support).
Private Medical Insurance after probation.
Company Sick Pay.
Contributory Pension Scheme.
Ongoing training and development opportunities.
Person Specification
Clinician Support Essential
Previous experience in a supervisory, team leader or management position within a similar industry Experience working within a fast-paced operational environment. Strong organisational and workload management skills. Excellent communication and interpersonal abilities. Experience supporting or managing team performance. Strong analytical and problem-solving skills. Ability to interpret data and identify trends. Proficiency in Microsoft Office and business systems. Understanding of confidentiality, safeguarding and professional standards.
Desirable
Experience within healthcare, clinical services or a regulated environment. Experience managing operational teams. Knowledge of GDPR and information governance requirements. Experience producing operational reports and performance data. Experience supporting service improvement or change initiatives. Understanding of autism diagnostic pathways or healthcare service delivery.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kirsop-Taylor Healthcare Ltd
Address 2&3 Southern Gate Office Village
Southern Gate
Chichester
West Sussex
PO19 8GR
United Kingdom
Employer's website https://kirsoptaylorhealthcare.com/ (Opens in a new tab)