About this role
Job summary
This is a varied, multi-skilled operational role at the heart of our Autism Service.
As a Patient Services Coordinator, you will support all core operational functions — from managing referrals and handling enquiries, to coordinating appointments, processing reports, and supporting GP relations. You will rotate across different workstreams within the team, helping to ensure a resilient, flexible service and a consistently excellent patient experience.
You will be central to ensuring that each patient’s journey from referral to report is smooth, well-managed and delivered in line with clinical, contractual and organisational standards.
Main duties of the job
Service Coordination & Scheduling
Managing clinician diaries to ensure optimal clinic capacity
Coordinating patient pathways from referral through to assessment and reporting
Resolving scheduling conflicts and delays proactively
Processing referrals, risk screenings and appointment bookings efficiently
Patient Support & Communication
Acting as a non-clinical first point of contact for patients, families and referrers
Handling enquiries with sensitivity, professionalism and empathy
Maintaining accurate, up-to-date patient records
Supporting the collection and escalation of patient feedback
Operational & Administrative Support
Providing day-to-day administrative support across the Autism Service
Supporting clinicians with scheduling, documentation and logistics
Working collaboratively within a respectful, supportive team environment
Clinical Governance & Compliance
Ensuring records meet CQC, Safeguarding, GDPR and internal governance standards
Supporting audits, quality assurance and compliance tasks
Reporting incidents accurately and promptly in line with policy
Systems, Data & Continuous Improvement
Using systems such as Semble for patient management and scheduling
Maintaining accurate databases and operational records
Collating and processing data for performance reporting (waiting times, pathway metrics, outcomes)
Identifying opportunities to improve workflows and patient experience
About us
KT Healthcare is a family-owned private therapy company specialising in high-quality Autism Diagnostic Services. Our work is centred around building meaningful connections with patients and their families while delivering diagnostic assessments and reports of the highest clinical standard.
We work closely with GPs, NHS ICBs and clinicians to ensure every patient receives a seamless, supportive and well-coordinated experience throughout their diagnostic journey.
Job description Job responsibilities
This role is on site at our Chichester office each day. Please only apply if you live within a commutable distance.
KT Healthcare is a family-owned private therapy company specialising in high-quality Autism Diagnostic Services. Our work is centred around building meaningful connections with patients and their families while delivering diagnostic assessments and reports of the highest clinical standard.
We work closely with GPs, NHS ICBs and clinicians to ensure every patient receives a seamless, supportive and well-coordinated experience throughout their diagnostic journey.
As our service continues to grow, we are looking for a highly organised and compassionate Patient Services Coordinator to join our Autism Service Operations Team.
The Role
This is a varied, multi-skilled operational role at the heart of our Autism Service.
As a Patient Services Coordinator, you will support all core operational functions — from managing referrals and handling enquiries, to coordinating appointments, processing reports, and supporting GP relations. You will rotate across different workstreams within the team, helping to ensure a resilient, flexible service and a consistently excellent patient experience.
You will be central to ensuring that each patient’s journey from referral to report is smooth, well-managed and delivered in line with clinical, contractual and organisational standards.
What You’ll Be Doing
Service Coordination & Scheduling
Managing clinician diaries to ensure optimal clinic capacity
Coordinating patient pathways from referral through to assessment and reporting
Resolving scheduling conflicts and delays proactively
Processing referrals, risk screenings and appointment bookings efficiently
Patient Support & Communication
Acting as a non-clinical first point of contact for patients, families and referrers
Handling enquiries with sensitivity, professionalism and empathy
Maintaining accurate, up-to-date patient records
Supporting the collection and escalation of patient feedback
Operational & Administrative Support
Providing day-to-day administrative support across the Autism Service
Supporting clinicians with scheduling, documentation and logistics
Working collaboratively within a respectful, supportive team environment
Clinical Governance & Compliance
Ensuring records meet CQC, Safeguarding, GDPR and internal governance standards
Supporting audits, quality assurance and compliance tasks
Reporting incidents accurately and promptly in line with policy
Systems, Data & Continuous Improvement
Using systems such as Semble for patient management and scheduling
Maintaining accurate databases and operational records
Collating and processing data for performance reporting (waiting times, pathway metrics, outcomes)
Identifying opportunities to improve workflows and patient experience
What We’re Looking For
You will thrive in this role if you are:
Highly organised with excellent attention to detail
Confident managing schedules, systems and competing priorities
A clear, compassionate and professional communicator
Comfortable working across multiple operational functions
Committed to safeguarding, confidentiality and service quality
A collaborative team player who supports colleagues during busy periods
Confident using Microsoft Office and digital scheduling systems
Knowledgeable about GDPR, data protection and safeguarding responsibilities
Previous experience in healthcare, clinical administration, patient coordination or a similar operational role would be highly beneficial.
Why Join KT Healthcare?
Be part of a growing, values-driven organisation making a real difference to families
Work in a supportive, collaborative and respectful team
Develop a broad operational skillset across multiple service areas
Play a vital role in delivering an outstanding patient experience
Benefits:
Competitive salary (dependent on experience).
Generous annual leave entitlement – 28 days PLUS bank holidays (pro-rata if part time employee)
Festive days! A few days off around Christmas time to spend with loved ones
Employee Assistance Programme – 24/7.
Company Sick Pay
Contributory Pension scheme
Ongoing training and development opportunities.
Working hours
Full-time, permanent role based in the Chichester office.
9am- 5pm – Monday to Friday
INDHP
Person Specification
Administrative Deputy Lead Essential
Highly organised with excellent attention to detail
Confident managing schedules, systems and competing priorities
A clear, compassionate and professional communicator
Comfortable working across multiple operational functions
Committed to safeguarding, confidentiality and service quality
Desirable
A collaborative team player who supports colleagues during busy periods
Confident using Microsoft Office and digital scheduling systems
Knowledgeable about GDPR, data protection and safeguarding responsibilities
Previous experience in healthcare, clinical administration, patient coordination or a similar operational role would be highly beneficial.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kirsop-Taylor Healthcare Ltd
Address Unit 2 & 3 Southern Gate
Chichester
West Sussex
PO19 8GR
United Kingdom
Employer's website https://kirsoptaylorhealthcare.com/ (Opens in a new tab)