About this role
Job summary
This is an exciting opportunity for an organised and proactive operational leader to play a key role in the delivery of KT Healthcare's Autism Diagnostic Service.
Working closely with the Operations Lead, you will support the management of operational performance, patient experience, workforce planning and service delivery. You will provide day-to-day leadership to our Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators, helping to ensure the smooth running of services while maintaining compliance with contractual and governance requirements.
The role offers a varied blend of team leadership, operational management, performance monitoring and service improvement, making it ideal for someone who enjoys problem-solving, supporting people and driving positive change within a fast-paced healthcare environment.
Main duties of the job
Operational Leadership & Service Delivery
Support the Operations Lead in the day-to-day management of KT Healthcare's Autism Diagnostic Service, ensuring services are delivered efficiently, compliantly and within agreed contractual standards.
Assist with appointment scheduling, workforce planning and service coordination to minimise disruption and maintain positive patient experiences.
Monitor operational performance and support the delivery of service targets, identifying areas for improvement and contributing to continuous service development.
Support implementation of new systems, software and operational processes to enhance efficiency and service quality.
Provide operational leadership during periods of absence for the Operations Lead, ensuring continuity of service and effective decision-making.
Team Leadership & Staff Development
Provide day-to-day leadership and support to the Patient Support Coordinator and Assistant Psychologist Patient Support Coordinator teams.
Conduct supervision meetings, one-to-one reviews and appraisals, supporting individual performance and professional development.
Assist with onboarding, training and ongoing development of team members, ensuring staff are equipped to perform their roles effectively.
Promote a positive, collaborative and accountable working culture across the operations team.
Support workload management and effective delegation to ensure operational demands are met.
Patient Experience & Stakeholder Communication
Support the delivery of high-quality patient care through effective coordination of operational processes and communication pathways.
Act as an escalation point for patient, clinician and operational queries, ensuring issues are resolved promptly and professionally.
Assist with complaint management processes, ensuring concerns are investigated thoroughly and resolved appropriately.
Maintain effective communication between operational teams, clinicians and senior management to support seamless service delivery.
Governance, Compliance & Risk Management
Support compliance with safeguarding, GDPR, information governance and regulatory requirements.
Maintain oversight of operational records and data accuracy, ensuring information is managed securely and appropriately.
Assist with incident reporting, audits and quality improvement initiatives to support clinical governance and operational excellence.
Identify operational risks and support the implementation of mitigation strategies to maintain safe and effective service delivery.
Data Analysis & Performance Reporting
Support the collection, analysis and reporting of operational performance data.
Monitor service KPIs and performance metrics, identifying trends and opportunities for improvement.
Assist with workforce reporting, referral monitoring and operational data requests from senior management and external stakeholders.
Support data-driven decision making and continuous improvement initiatives across the service.
About us
KT Healthcare is a family-owned and growing private healthcare provider specialising in Neurodevelopmental, Brain Injury and therapeutic services. We are committed to delivering high-quality assessments and therapeutic support that genuinely improve the lives of patients and their families.
We work collaboratively with GPs, NHS ICBs, Local Authorities, councils and private sector partners to provide accessible, responsive and person-centred services across a range of specialist pathways.
As our Autism Diagnostic Service continues to grow, we are looking for an experienced and motivated Deputy Operations Lead to support the day-to-day operational management of the service, provide leadership to our operational teams and help drive service excellence across the organisation.
INDHP
Job description Job responsibilities
Location: Chichester (office-based, 5 days per week)
We welcome applications from candidates living within a reliable commuting distance of the office.
About KT Healthcare
KT Healthcare is a family-owned private healthcare provider specialising in neurodevelopmental, brain injury and therapeutic services. We work with GPs, NHS ICBs, Local Authorities and private sector partners to deliver accessible, person-centred care.
Due to continued growth within our Autism Diagnostic Service, we are seeking an experienced Deputy Operations Lead to support operational delivery, team leadership and service improvement.
The Role
Working closely with the Operations Lead, you will support the day-to-day management of the Autism Diagnostic Service, ensuring efficient, compliant and high-quality service delivery.
You will lead Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators, oversee operational performance, support workforce planning and contribute to continuous improvement initiatives.
This role is ideal for a proactive operational leader who enjoys problem-solving, developing people and driving service excellence in a fast-paced healthcare environment.
Key Responsibilities
Operational Management
Support day-to-day delivery of the Autism Diagnostic Service.
Assist with appointment scheduling, workforce planning and service coordination.
Monitor operational performance and support achievement of service targets.
Identify and implement process improvements and efficiencies.
Support the introduction of new systems and ways of working.
Provide operational cover during the Operations Lead’s absence.
Team Leadership
Provide day-to-day leadership and support to operational teams.
Conduct supervision meetings, one-to-ones and appraisals.
Support recruitment, onboarding, training and development.
Promote a positive, collaborative and accountable culture.
Assist with workload management and resource allocation.
Patient Experience & Communication
Support effective coordination of patient pathways and operational processes.
Act as an escalation point for patient, clinician and operational queries.
Assist with complaint investigation and resolution.
Maintain effective communication between operational teams, clinicians and senior leaders.
Governance & Compliance
Support compliance with safeguarding, GDPR and information governance requirements.
Maintain accurate operational records and data management practices.
Assist with incident reporting, audits and quality improvement initiatives.
Identify operational risks and support mitigation plans.
Data & Reporting
Support collection, analysis and reporting of operational data.
Monitor KPIs and identify trends and improvement opportunities.
Assist with workforce, referral and performance reporting.
Contribute to data-driven decision-making and service development.
About You
You will be an organised and confident operational professional with experience leading teams in a fast-paced environment.
You will have excellent communication skills, strong attention to detail and the ability to manage competing priorities while maintaining a professional, solutions-focused approach.
You will be passionate about delivering high-quality services, developing people and contributing to a positive workplace culture.
Qualifications & Experience
Essential
Experience in a supervisory, team leader or management role.
Experience working in a fast-paced operational environment.
Strong organisational and workload management skills.
Excellent communication and interpersonal skills.
Experience supporting or managing team performance.
Strong analytical and problem-solving abilities.
Ability to interpret data and identify trends.
Proficiency in Microsoft Office and business systems.
Understanding of confidentiality, safeguarding and professional standards.
Desirable
Experience within healthcare, clinical services or another regulated environment.
Experience managing operational teams.
Knowledge of GDPR and information governance requirements.
Experience producing operational reports and performance data.
Experience supporting service improvement or change initiatives.
Understanding of autism diagnostic pathways or healthcare service delivery.
Why Join KT Healthcare?
KT Healthcare is a values-driven, founder-led organisation committed to improving lives through accessible, high-quality healthcare services.
As a growing family-run business, we combine entrepreneurial thinking with accountability, collaboration and care. Our leadership team remains closely involved in shaping the organisation, creating opportunities for employees to contribute meaningfully and develop professionally.
Benefits
Competitive salary dependent on experience.
28 days annual leave plus Bank Holidays.
Employee Assistance Programme.
Private Medical Insurance following successful completion of probation.
Company Sick Pay.
Contributory Pension Scheme.
Ongoing training and development opportunities.
Additional festive leave at Christmas.
INDHP
Person Specification
Administrative Deputy Lead Essential
Previous experience in a supervisory, team leader or management position within a similar industry
Experience working within a fast-paced operational environment.
Strong organisational and workload management skills.
Excellent communication and interpersonal abilities.
Experience supporting or managing team performance.
Strong analytical and problem-solving skills.
Ability to interpret data and identify trends.
Proficiency in Microsoft Office and business systems.
Understanding of confidentiality, safeguarding and professional standards
Desirable
Experience within healthcare, clinical services or a regulated environment.
Experience managing operational teams.
Knowledge of GDPR and information governance requirements.
Experience producing operational reports and performance data.
Experience supporting service improvement or change initiatives.
Understanding of autism diagnostic pathways or healthcare service delivery
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kirsop-Taylor Healthcare Ltd
Address Unit 2 & 3 Southern Gate
Chichester
West Sussex
PO19 8GR
United Kingdom
Employer's website https://kirsoptaylorhealthcare.com/ (Opens in a new tab)