About this role
Job summary
We have an exciting opportunity for an exceptional candidate to join the Epsom & St Helier's Cancer Services administrative team. The successful candidate will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.
Based in Cancer Services Team, the post holder will be the point of contact for all administrative and clerical issues relating to a patient's pathway whilst under the Cancer services care, tracking and booking of appointments. To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder supports the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
This post is for Monday-Friday between 08:00am and 17:00pm on a rota basis. Flexible working cannot be considered for this role.
Main duties of the job
To work as part of a clinical team ensuring that suspected cancer patients are booked efficiently for outpatient appointments, diagnostic procedures/ inpatient /day case operations within national guidelines and in accordance with the Trust's Cancer Access Policy.
Ensure that patients are informed with reasonable notice, and that all relevant paperwork is completed for given appointments. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the IClip and Electronic Referral System (ERS)
Key Working
To schedule suspected cancer patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, 62-day and 31-day Cancer Waiting Times, Two-Week Wait standards etc.), expediting patient pathways where necessary. Ensure cancellations and Did Not Attend (DNA) are rescheduled and recorded in accordance with Trust policy.
To provide administrative support to clinical teams including the management of clinician's schedules. Ensure sessions are fully and appropriately utilised.
Verify patient identity and demographic details during every patient encounter to ensure accuracy and currency of information.
Monitor and confirm that referrals are received promptly via the Electronic Referral System (ERS) to maintain timely patient pathway progression. Contact GP practice or relevant teams for any relevant information as required.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.
Job description Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person Specification
Qualifications Essential
Good general education with GCSE or equivalent in English at grade C or above
Desirable
ECDL NVQ level 3 in Business Administration or Customer Care of equivalent
Experience Essential
Experience of using a full range of IT/Patient administration systems Experience of patient administration work in a healthcare setting
Desirable
Experience working in a similar role in a hospital/health care setting Knowledge of cancer targets
Skills and knowledge Essential
Experience dealing with customer complaints and customer care The ability to prioritise tasks effectively without direct supervision Computer literate, with experience of using a keyboard Knowledge of NHS service provision including the pathway of care Knowledge of healthcare administrative systems and processes Knowledge of confidentiality and data protection principles Knowledge of health and safety Equality and diversity
Desirable
Demonstrating active learning experience to increase personal knowledge Able to work on MS office (Word, Power Point and Excel) Understanding of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Epsom and St Helier University Hospitals NHS Trust
Address Trustwide
Wrythe Lane, Carshalton
Trustwide
SM5 1AA
United Kingdom
Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)