About this role
Job summary
The antenatal department is seeking a highly motivated individual to fill a Patient Pathway Co-Ordinator Maternity cover role at St Helier Hospital
Main duties of the job
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Qualifications Essential
Good general education with GCSE or equivalent in English at grade C or above.
Desirable
ECDL NVQ level 3 in Business Administration or Customer Care of equivalent
Experience Essential
Experience of using a full range of IT/Patient administration systems Experience of patient administration work in a healthcare setting
Desirable
A minimum of one year's experience working in a similar role in a hospital/health care setting
Skills Essential
Experience dealing with customer complaints and customer care The ability to prioritise tasks effectively without direct supervision.
Knowledge Essential
Computer literate, with experience of using a keyboard Knowledge of NHS service provision including the pathway of care Knowledge of healthcare administrative systems and processes
Desirable
Knowledge of confidentiality and data protection principles Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Epsom and St Helier University Hospitals NHS Trust
Address St Helier Hospital
Wrythe lane
Sutton
SM5 1AA
United Kingdom
Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)