About this role
Job summary
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
PROPOSED INTERVIEW DATE 24TH JUNE 2026
Main duties of the job
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,
About us
Mission: The Greenway Medical Practice is committed to providing high quality, individualised holistic care to all our patients, and promoting health and wellbeing in a safe and welcoming space.
We offer primary medical services and long term condition monitoring, plus access to pharmacists, first contact physiotherapists, mental health practitioners, and minor surgery.
The practice operates a partnership model of 3 GP partners, and has a dedicated practice manager to run the business and operations.
The clinical team is well supported by a team of experienced receptionists trained in care navigation, and administrative support staff.
We received a rating of 'Good' in our last CQC inspection, and was rated best overall practice in Kirklees in the 2024 Patient Survey.
Job description Job responsibilities
The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Accurately detail information on patients records within the clinical system
b. Maintain and monitor the practice appointment system
c. Process personal, telephone and e-requests for appointments
d. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
e. Signpost patients to the correct service
f. Initiate contact with and respond to, requests from patients, team members and external agencies
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Support all clinical staff with general administrative tasks as requested
m. Undertake a broad spectrum of administrative duties commensurate with the role
n. Be an integral part of the general practice team
o. Act as a chaperone as required
p. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
q. Support in the delivery of enhanced services and other service requirements
r. Undertake all mandatory training and induction programmes
s. Contribute to and embrace the spectrum of clinical governance
t. Maintain a clean, tidy, effective working area at all times
u. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Person Specification
Qualifications Essential
A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English Desirable NVQ Level 2 in Health and Social Care
Desirable
NVQ Level 2 in Health and Social Care
Knowledge and skills Essential
Excellent communication skills and effective in communicating and understanding patient needs Competent in the use of MS Office and Outlook Ability to use own initiative, discretion, and sensitivity Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to work as a team member and autonomously Excellent communication skills and effective in communicating and understanding patient needs Sensitive and empathetic in distressing situations Punctual and committed to supporting the team effort High levels of integrity and loyalty Clear, polite telephone manner Flexible and cooperative Motivated
Desirable
Problem solver with the ability to process information accurately and effectively, interpreting data as required Good organisational skills Demonstrate personal accountability, emotional resilience and work well under pressure
Experience Essential
Experience of working with the general public
Desirable
Experience of working in a healthcare setting Experience of administrative duties
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Greenway Medical Practice
Address Greenside
Cleckheaton
West Yorkshire
BD19 5AP
United Kingdom
Employer's website https://www.thegreenwaymedicalpractice.co.uk/ (Opens in a new tab)