About this role
Job summary
The Pensions Administrator is responsible for providing an efficient and effective administration and support service for the Pensions team, Payroll based at Buckingham Row, Wigan.
Monday to Friday 9am - 5pm. 37.5 hours per week.
Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.
Main duties of the job
The role acts as the first point of contact for visitors to the Payroll department at Buckingham Row, providing a friendly, approachable and professional service to internal and external customers both virtually and in person.
It includes managing the receipt, recording and timely distribution of all incoming mail for the Pensions team, supporting the triage of requests and documents to ensure they are complete and authorised, and storing information accurately in electronic formats.
The post holder will handle enquiries efficiently and courteously, offering appropriate guidance on next steps and escalating more complex matters where needed.
They will also provide managers with advice on best practice and correct procedures, manage and plan their own administrative workload to meet required deadlines, and proactively identify and report opportunities for improvement within the service.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values.
People at the Heart
Listen and Involve
Kind and Respectful
ONE Team
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description Job responsibilities
Act as first point of contact for visitors to Payroll department based at Buckingham Row. Ensure a friendly, approachable, and professional manner when interacting with internal and external customers virtually and/or face to face. Mange the receipt and timely distribution of all incoming hard copy mail allocated to the Pensions team to the relevant person in a timely manner. Support the triaging of received requests and documents for processing ensuring they are completed correctly with the authorised signatures, were appropriate. Record all documents/information received and ensure they are correctly stored in an electronic format. Ensure all interactions in relation to requests and enquiries to the department are dealt with in an efficient, effective, and courteous manner. Provide support to customers as appropriate, informing of next steps to resolving requests and queries and referring complex matters to work colleagues for further support when appropriate. Provide an advisory service on best practice to all managers by promoting the correct policies and procedures relating to all work activities. Ensure that own administration workload is managed and planned to support delivery outcomes required, informing line manager/s of any circumstances that may impact on delivery by required deadlines. Identify and report any areas of improvement along with making suggestions and ideas for further consideration.
Person Specification
Qualifications Essential
Maths and English A-C GCSE or equivalent experience
Desirable
NVQ Level 2 in Business Administration or equivalent experience ECDL or equivalent qualification/s or experience
Experience Essential
Customer service Working in an office environment Administration Working with confidential information
Desirable
Working in Payroll and/or Pensions role/team Working in the NHS Electronic system/s e.g., Electronic Staff Record (ESR)
Skills Essential
Microsoft Office i.e., Excel, Word and Outlook Effective time management Good verbal and written communication Attention to detail
Desirable
Ability to deal sensitively with confidential information Electronic Staff Record (ESR) NHS Pensions Online (POL) Able to work to deadlines
Knowledge Essential
Microsoft Office i.e., Excel, Word and Outlook
Desirable
Tax and National Insurance legislation NHS Pension Scheme Understanding of GDPR
Additional Essential
Team player Able to work on own initiative Flexible approach to work Motivated by continuous improvement
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
United Kingdom
Employer's website http://www.wwl.nhs.uk/ (Opens in a new tab)