About this role
Job summary
The principal duties of the post involve assisting the GP and clinical staff by facilitating access to the appointments in an organised, efficient and caring manner. In addition, providing efficient and organised administrative support in reception in line with practice requirements and guidelines.
The applicant should be flexible and willing to work on a rota basis to provide maximum cover for reception, reception is staffed between 8.00am and 6.30 pm
Main duties of the job
Receptionists provide a point of contact for patients and act as communicator between patients, doctors and other practice staff, they act as an important part of the practice and help to signpost patients to appropriate services.
About us
We are a small committed team working together to provide the best service possible to our patients.
The team consists of 2 GP's, 3 Practice Nurses, 1 Advanced Nurse Practitioner and 8 Administration staff
Job description Job responsibilities JOB DETAILS
Job Title: Receptionist/Administrator
Hours of Work: tba
Base: Allt Goch Medical Centre, Lon-y-Becws, Flint CH6 5UZ
ORGANISATIONAL ARRANGEMENTS
Accountable to: 1. (Managerially) post holder is directly responsible to Practice Manager
2. (Reporting) post holder reports to on a daily basis Supervisor/Administrator
3. (Professionally) post holder is accountable to Senior Partner in respect of professional issues, if applicable.
JOB PURPOSE
To provide a point of contact for patients and act as communicator between patients, doctors and other practice staff and to maintain patient electronic/paper records.
The principal duties of the post involve assisting the GP by facilitating access to the doctor in an organised, efficient and caring manner. In addition, providing efficient and organised administrative support in reception in line with practice requirements and guidelines.
The applicant should be flexible and willing to work on a rota basis to provide maximum cover for reception, reception is staffed between 8.00am and 6.30 pm
DUTIES AND RESPONSIBILITIES
1) To act as liaison between the doctors/nurses and the patients by maintaining electronic patients appointments system to include, daybook and telephone triage. Maintain clinics by contacting patients and booking relevant appointments as directed by the clinician/Supervisor.
2) Maintain patients electronic/paper records, liase with patient Data at the LHB.
3) Maintain patient records to ensure information is accurate and up to date for future reference and complies with the Data Protection Act.
KEY RESPONSIBILITIES:
1. Provide reception desk duties as required. This involves ringing patients to book appointments for clinics, entering data onto the computer system, including message taking.
2. Deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel.
3. Maintain a computerised appointments register.
4. Relay messages and home visits to appropriate staff/GPs via the IT system.
5. Provide and issue repeat prescriptions on request via EPS (electronic prescribing System).
6. Maintain an accurate filing system this includes scanning of documents onto patients records.
7. Entering read codes onto patients records as necessary from incoming documentation.
COMPETENCE
You are responsible for limiting your actions to those which you feel competent to undertake. If you have any doubts about your competence during the course of your duties you should immediately speak to your line manager / supervisor.
RISK MANAGEMENT
It is a standard element of the role and responsibility of all staff of Allt Goch Medical Centre that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.
RECORDS MANAGEMENT
As an employee of Allt Goch Medical Centre, you are legally responsible for all records that you gather, create or use as part of your work within the Organisation (including patient health, financial, personal and administrative), whether paper based or on computer. All such records are considered public records, and you have a legal duty of confidence to service users (even after leaving the practice). You should consult your manager if you have any doubt as to the correct management of records with which you work.
HEALTH AND SAFETY REQUIREMENTS
All employees of Allt Goch Medical Centre have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the Practice to meet its own legal duties and to report any hazardous situations or defective equipment
FLEXIBILITY STATEMENT
The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.
CONFIDENTIALITY
All employees are required to maintain the confidentiality of members of the public and members of staff in accordance with the practices own policies and GDPR.
EQUALITY
Allt Goch Medical Centre will take all practicable steps to ensure that staff are recruited, managed, developed, promoted and rewarded on merit and that equal opportunities are given to all staff. Each employee is responsible for his or her own professional and personal behaviour and there is a requirement of all staff to conduct themselves in a manner, which does not cause offence to another person
Person Specification
Qualifications Essential
Good Computer skills are essential and the ability to communicate well with people Flexibility in working hours and take on extra hours when needed
Desirable
Previous experience with Clinical systems (particularly EMIS Web) strongly desirable but training is available
Experience Essential
Experience of working in a Health or person centred environment
Desirable
previous GP practice experience would be an advantage
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Allt Goch Medical Centre
Address Lon Y Becws
Allt Goch
Flint
Flintshire
CH6 5UZ
United Kingdom
Employer's website http://www.wales.nhs.uk/sites3/home.cfm?orgid=695 (Opens in a new tab)