About this role
Job summary
As a member of the MS multi-disciplinary team, the post holder will work as part of a collaborative working project to improve patient outcomes and quality of care. The post holder will support the Multiple Sclerosis nursing team in coordinating and managing clinic bookings to identify patients that meet the project criteria. The post holder will be responsible for the collection and monitoring of data pertaining to the service and contributing to service development.
Main duties of the job
Facilitate and co-ordinate the care pathway of patients:
1. Ensure relevant investigations (e.g. MRI, CSF results) are available to Consultant Neurologists and Clinical Nurse Specialists to enable comprehensive assessment and treatment.
2. Support MS Clinical Nurse Specialist in booking and arranging appointments for patients allocated to the project
3. Entering project data according to instructions to achieve project's goals
4. Taking d triaging telephone and email messages from patients and other healthand social care professionals and directing them to the appropriate clinician or admin team.
5. Be responsible for analysing and resolving information queries to the MS team coordinator promptly.
6. Establish and ensure the continuation of effective communication between the MDT team, external healthcare delivery companies, injection support nurses, regional neurologists, regional MS nurses, GPs and the patient to enable seamless provision of DMTs.
7. Monitoring patients' attendance, following up as appropriate, particularly treatment-nave patients, patients with cognitive difficulties and those taking DMT.
8. Telephoning patients with identified cognitive difficulties to remind them of appointments to reduce non-attendance.
About us
A thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflects these.
St George's University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment. The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role. The Trust has the additional expectation that all staff will be able to identify concerns and know what action to take.
Job description Job responsibilities
Job Description attached. The main role will be to support this new service project across GESH to improve patients with MS outcome and quality of care.
Please note: We reserve the right to close applications for this post earlier than advertised, if sufficient applications are received
Person Specification
Qualifications Essential
Educated to GSCE level or equivalent Excellent computer skills including being competent with Microsoft Word, Excel, and Powerpoint
Desirable
BSc or equivalent
Skills Essential
Excellent communication skills Evidence of good organisational skills
Desirable
Experience in data entry and audits
Experience Essential
Experience of working in a customer facing environment Experience of using databases and IT programmes Experience in working in the Multiple Sclerosis Field for 1 year
Desirable
Experience working in Neurology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address St George's Hospital
Blackshaw road
London
SW17 0QT
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)