About this role
Job summary
This role will support the Transformation Team in the delivery of an ambitious digital outpatient service improvement agenda and transformation programme across gesh. The post holder will focus on implementing digital tools to improve patient experience and operational efficiency across gesh.
The post holder will develop and support the implementation of transformation projects that ensure the trust delivers high quality patient care in an efficient and cost effective manner. Building upon the work already undertaken, and working closely with the clinical and administrative teams, the post holder will identify opportunities and implement solutions to improve efficiency and patient experience using transformation principles and accessing national organisations/ programmes for assistance where appropriate.
The post holder is responsible for leading in the management of multiple projects; co-ordinating project and workstream activities, including change management. The main focus of the role will be to support the role out of the Patient Engagement Portal across the group
Main duties of the job
Key to the role will be the ability to identify requirements, create a clear plan of action and monitor risks and issues. Flexibility and resilience are key when working within our complex and changing environment.
Day to day responsibilities will include the planning, facilitation and implementation of specific projects and responsibility for coaching trust staff in service improvement techniques
Support the operational and clinical teams in transformation by implementing and facilitating sustainable change throughout the division.
Support and lead on initiatives relating to the development and implementation of transformation initiatives working closely with whole system steering groups across the Service Transformation Programme.
In conjunction with the information team, provide the depth of analysis necessary to identify opportunities for redesign and sustain improvement
Design and plan change programmes and projects.
Identify and document benefits that will be realised during and after change implementation
Measure benefits realisation following change completion
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
JOB DESCRIPTION
Job Title: gesh Outpatients Digital Transformation Project Manager
Department/ Location: Transformation Team
Salary Band: 7
Reports to: Programme Manager Transformation
Job description last updated: March 2026
Key Purpose of Job:
Reporting to the Transformation Programme manager, this role will support the Transformation Team in the delivery of an ambitious digital outpatient service improvement agenda and transformation programme across gesh. The post holder will focus on implementing digital tools to improve patient experience and operational efficiency across gesh.
The post holder will develop and support the implementation of transformation projects that ensure the trust delivers high quality patient care in an efficient and cost effective manner. Building upon the work already undertaken, and working closely with the clinical and administrative teams, the post holder will identify opportunities and implement solutions to improve efficiency and patient experience using transformation principles and accessing national organisations/ programmes for assistance where appropriate.
The post holder is responsible for leading in the management of multiple projects; co-ordinating project and workstream activities, including change management.
The post holder will work closely with the divisional team to design, plan and deliver transformation projects. The identification and emphasis of the transformation work will be determined by the divisional management team with professional support from the Senior Transformation Lead. This will ensure that all transformation is supported and embedded into the busy operational agenda. A track record in project management and/or transformation initiatives, in a healthcare setting, would be essential.
Key to the role will be the ability to identify requirements, create a clear plan of action and monitor risks and issues. Flexibility and resilience are key when working within our complex and changing environment.
Day to day responsibilities will include the planning, facilitation and implementation of specific projects and responsibility for coaching trust staff in service improvement techniques
Support the operational and clinical teams in transformation by implementing and facilitating sustainable change throughout the division.
Support and lead on initiatives relating to the development and implementation of transformation initiatives working closely with whole system steering groups across the Service Transformation Programme.
Work towards becoming an expert in the use of improvement tools and techniques including:
o Process mapping patient pathways and work processes
o Demand & capacity studies
o Applying statistical Process Controls to diagnose inefficiencies and measure effectiveness of change
o Service redesign
o Role redesign and work practice change
o Group facilitation
o Appreciative enquiry
o Pattern mapping
In conjunction with the information team, provide the depth of analysis necessary to identify opportunities for redesign and sustain improvement
Design and plan change programmes and projects.
Identify and document benefits that will be realised during and after change implementation
Measure benefits realisation following change completion
Create agendas for and chair project team meetings, taking minutes where necessary
Develop the skills to write progress reports and formal presentations for governing bodies and key stakeholders as required
Produce high quality work that meets the expected standards of the trust
Develop effective working relationships with key internal stakeholders.
Responsible for developing and maintaining own project plans, risks actions, Issues and Decision (RAID) logs, and stakeholder plan for allocated projects / workstreams
Accountable for the production of routine and ad hoc reports as required to support communication of progress, highlight issues and risks, and generally promote the work of the project.
Work closely with other project managers/information leads/IT System Managers and transformation programme managers to identify, analyse and manage the dependencies, interfaces and potential problems of various Digital projects within the trust
Maintain up-to-date project documents for all initiatives that include user expectations, project goals, work effort, RACI, and deliverables
Provide inputs into overall Digital Optimisation and Transformation Plans and ensure their own project plans are aligned to the overarching strategy
Pro-actively manage stakeholders, responding to and resolving conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
Key Working Relationships
The post holder will need to work with senior clinical and managerial colleagues and stakeholders across the health community, and will often need to engage with them over sensitive, complex, contentious and confidential issues as these arise
Operate effectively in a flexible and demanding environment and proactively engage with NHS staff, and those with vested interests working on a variety of topics.
The post holder will need to develop close working relationships with information, finance, quality, public and patient engagement and other healthcare professionals across the health and social care community.
Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting.
Having the ability to deal with potentially contentious situations and behaviours, applying a high level of emotional intelligence and maintaining personal resilience.
Nurture key relationships and maintain networks internally and externally.
Close liaison with the Communications and Patient Engagement team on public relations and marketing activities.
Matrix working across all other directorates to address inter-dependencies and ensure alignment of mutual objectives.
Contribute to the positive culture for Quality, Cost and Service Improvement, celebrating excellence and innovation whilst encouraging the joint learning and nurturing of everyone in the team and the wider organisation.
Service & Organisational Development
Work closely with the Directorate staff to align service improvement with current operational policy.
Improve the organisational culture through encouraging teams to focus on delivering actions on time.
Over the course of the first year become aware of the wider health economy and government policies affecting the trust and patient care. Incorporate these policies into the service improvement agenda.
Constructively challenge behaviours that hinder change or do not support the strategy and values of the organisation
Identify opportunities to develop new roles in support of transformation and service delivery.
The following responsibilities are common to all posts in the trust.
To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
To work in accordance with the trusts Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
To promote at all times equal opportunities for staff and patients in accordance with the trusts policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation.
To ensure skills are up-to-date and relevant to the role, to follow relevant trust policies and professional codes and to maintain registration where this is a requirement of the role.
To be trained in and demonstrate fair employment practices, in line with trust policies.
To comply with the trusts No Smoking Policies.
To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
Person Specification
Qualifications and Experience Essential
Degree level qualification or relevant experience Management or clinical experience at a senior level within the NHS Facilitation skills Project Management Tools associated with Service Improvement (Process Mapping, redesign etc) Full lifecycle project delivery (start to finish) Experience of delivering clinical system projects within an Acute Hospital setting Proven ability to deliver to tight timescales under pressure
Desirable
Prince 2 or other Project Management Qualification Operational Management Training Experience of working in a similar role working experience of digital project management/delivery
Knowledge & Skills Essential
Project management theory Service Improvement theory NHS plan and National Service Frameworks Data analysis skills
Personal Attributes Essential
Innovative Able to work unsupervised Able to organise time and meet deadlines Able to work as part of a team Able to challenge and be challenged Strong interpersonal skills Ability to manage conflict positively
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address St George's hospital
Blackshaw Road
Tooting
SW17 0QT
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)