About this role
Job summary
Harleston Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basis, for 18 hours per week on Tuesday and Wednesdays. The pay will be from £12.71 per hour, based on experience.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
We offer competitive compensation, opportunities for professional growth, and a supportive work environment. If you are passionate about healthcare administration and customer service, we would love to hear from you! Apply now to be part of our dynamic team.
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
Essential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Bullock Fair Surgery
Bullock Fair Close
Harleston
Norfolk
IP20 9AT
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)