Assistant Practice Manager @ Operose Health

Job summary

Job title: Assistant Practice Manager Location: E16 Health Salary: Up to £35,000 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main duties of the job

• As the Assistant Practice Manager at Operose Health, you will support the Practice Manager and ensure the smooth running of the practice.
• This includes developing efficient systems of management such as IT, Human Resources, Financial Management, and delegating tasks appropriately.
• You will oversee the day-to-day operation of the surgery, ensuring effective processing of all administrative work, liaising with the reception and administration team, and leading the attainment of Local and National KPIs.
• Promoting the development and identifying training needs of reception staff is crucial, as is providing support in achieving their personal development objectives.
• You will also lead the reception staff appraisal system and ensure effective supervision of the reception teams work.
• Effective coordination of support services for other team members, rapid response to incoming telephone calls, and ensuring appropriate action is taken are also parts of your responsibilities.
• You will be required to handle changing priorities flexibly.

About us

Operose Health is committed to delivering local primary care services at scale, aiming to improve access, outcomes, and patient experience. The company encourages its colleagues to embody its core values of caring, ambition, resourcefulness, and excellence. Caring involves listening and supporting individuals towards a healthier future with compassion and understanding. Being ambitious reflects in the dedication to transforming the patient experience and revolutionising the future of primary care. Resourcefulness is about being creative, agile, and devoted to lifelong learning to consistently improve service quality. Excellence is about striving to be the best for patients, employees, and NHS partners, ensuring high standards of care and operational efficiency in healthcare services.

Job description

Job responsibilities

• Job title: Assistant Practice Manager
• Location:E16 Health
• Salary: Up to £35,000 depending on experience
• Hours: 37.5
• Help us to deliver great primary care by improving access, outcomes and patient experience.

Caring

• We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

• Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

• Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

• We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
• You will be overseeing the day-to-day operation of the surgery, youwill ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs.
• Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system.
• Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.

Ideal Candidate

What we look for in new colleagues:

• Reception/customer care experience is essential.
• You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare.
• Excellent communication and organisation skills.
• Ability to work within a team and wider colleagues.
• Must be able to work within processes/procedures and needs to maintain confidentiality and data security.
• Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs.

Package Description

How well support you

• Annual salary of up to £35,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Reception/customer care experience is essential. Understanding of health services together with a passion for improving lives and improving healthcare. Excellent communication and organisation skills are required. Ability to work within a team and wider colleagues is necessary. Must maintain confidentiality and data security and adapt to changing priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Operose Health

Address

Operose Health

Newham

E16 2DY

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)