About this role
Job summary
The post holder will be experienced at dealing with customers / patients and able to work with accuracy in order to provide high quality administrative support.
You should be able to work well under pressure and have the ability to prioritise your own workload. Suitable applicants must possess excellent organisational skills and be able to identify and escalate any problems to the Pathway Manager in a timely manner.
You must also have good communication skills and the ability to work both as part of a team and autonomously.
The successful candidate will be required to have excellent customer services to support Orthodontics and Restorative Dentistry Reception clinic duties and provide patients with all admin queries. Must be computer literate and be able to use your own initiative and discretion. You must have enthusiasm for their work and an excellent 'team' working ethos; which is essential to service success.
If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, we would like to hear from you.
Main duties of the job
Provide general administrative support to the CMG area.
To work within a team ensuring cover is provided at all times to maintain an essential service in Orthodontics & Restorative Dentistry Reception and in office admin duties.
The prepping and retrieval of patient case notes and to provide reception cover, across multiple areas of the department.
Accurate and timely processing of clinic outcomes; including adding patients to the appropriate waiting lists, book appointments, To utilise the nervecentre system to update case note tracking, calender view for appointment and good attention to detail skills.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description
Job responsibilities
Clinic preparation specifically retrieval of notes, filing, tracking in and out
Sitting clinic, welcoming patients and arriving them to their appointment and making follow up appointments
To take telephone enquiries and respond appropriately and as directed.
To receive referrals and make new and follow up appointments.
To ensure full utilisation of clinic slots.
To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy
Add patients to appropriate waiting lists including booking
Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.
Maintain a separate to do list which identifies any patient related tasks the consultant has asked.
Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
Photocopying, filing, or any administrative duties as deemed necessary to support the clinical and non-clinical staff.
To utilise the Nervecentre system to update case note tracking.
To ensure all information relevant to the outpatient appointment is recorded in the case notes/CITO and Nervecentre.
To ensure all outcomes are recorded accurately both paper and electronic
To update Trust missing data report using missing data worklist from nervecentre.
Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, and assistance with contacting patients.
(Please refer to the job description/person specification for further details)
Person Specification
Training & Qualifications
Essential
- Educated to GCSEs standard/equalivant
Desirable
- NHS systems and procedures
- HISS
- Track It
- NerveCentre
Experience
Essential
- Experience of dealing with patients / customers
- Experience of ICT use
Communication and relationship skills
Essential
- Effective communication skills
- Tact and diplomacy
- Good team player
Desirable
- Dealing with complaints
Skills
Essential
- Ability to undertake the role with enthusiasm and vigour.
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Flexible approach Ability to work cross-site if required.
- This role will include filing and pulling of case notes which can be heavy and may require the use of a stepladder
Planning and Organization
Essential
- Evidence of planning and organisational skills
- Ability to prioritise workload
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Analytical and Judgement skills
Essential
- Ability to work without close supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Glenfield Hospital
Groby Road
Leicester
LE3 9QP
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)