About this role
Salary: £35,000 - 40,000 per year
Requirements
- Around three years or more of experience in application, software, or technical support
- Strong troubleshooting and problem-solving skills
- Practical SQL experience
- Experience supporting business-critical applications
- Confidence managing incidents from investigation through to resolution
- Understanding of problem management and root-cause analysis
- Strong communication skills with technical and non-technical users
- Experience with ERP or other enterprise applications would be beneficial
- JIRA or similar ticketing or issue-management experience would be useful
- Exposure to C#, VB.NET, PowerShell, or Python would be advantageous
Responsibilities
- Diagnose and resolve incidents affecting business-critical applications
- Use SQL to investigate application and data issues
- Manage service requests in line with agreed SLAs
- Investigate software defects and coordinate fixes
- Work with internal technical teams and third-party suppliers
- Carry out root-cause analysis on recurring issues
- Complete system performance and integrity checks
- Maintain technical and knowledge-base documentation
- Keep stakeholders updated during incidents and investigations
- Follow established incident, problem, and change-management processes
Technologies
- C#
- ERP
- Support
- JIRA
- PowerShell
- Python
- SQL
More
Were recruiting a Software Support Engineer for an established organisation in South Wales. The role is hybrid, with three days on site, and offers a salary of £35,000–£40,000. Youll join an experienced IT environment supporting a varied business application estate, with opportunities to broaden your technical knowledge, work across the wider organisation, and investigate issues through to lasting solutions. After probation, the role includes an on-call rota of approximately one week in every five to six, with an allowance and additional payment for call-outs. We welcome applications with a CV and cover letter. We also offer a referral scheme. We aim to respond to applications, though we may not be able to contact everyone; applicants who have not heard back within seven days should assume they have been unsuccessful.
last updated 46 week of 2026