Product Owner @ M Group

Salary: £24,500 - 42,000 per year

Requirements

• Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms.
• Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO).
• Experience configuring and administering enterprise business systems, and designing, building, testing and implementing system enhancements.
• Understanding of system integrations, APIs and data flows.
• Strong reporting, data analysis and troubleshooting capability.
• Previous experience as a Product Owner, Systems Analyst, Business Analyst, Business Systems Lead or in a similar systems-focused role.
• Experience managing product backlogs, prioritising competing change requirements and translating business requirements into effective technical solutions.
• Excellent stakeholder management and facilitation skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Strong analytical, problem-solving and organisational skills.
• Degree-level education or equivalent practical experience in Information Technology, Business Systems, Engineering or a related discipline.
• Desirable: IFS Cloud certification, MWO accreditation or equivalent platform experience; utilities, metering or field operations experience; experience with wider business systems such as CRM, scheduling, workforce management and operational reporting platforms; experience supporting large-scale transformation or system implementation programmes; understanding of enterprise architecture principles; experience in complex, multi-vendor IT environments; CSPO, PSPO or equivalent Product Owner qualification; or a Lean Six Sigma qualification.

Responsibilities

• We need our Product Owner to take strategic ownership of the business-critical systems supporting Metering operations, particularly IFS Cloud, IFS Mobile Workforce Optimisation (MWO) and associated integrations.
• Own and maintain the product vision, roadmap and development priorities for Metering operational systems.
• Manage and prioritise the product backlog, balancing business value, operational requirements, risk and compliance.
• Act as the functional and technical owner for IFS Cloud, MWO and supporting platforms, including system administration and configuration of workflows, business rules, user access and operational processes.
• Design, configure, test and deploy approved small-to-medium system enhancements and changes.
• Own IFS Cloud and PSO scheduling configuration, reviewing it periodically to identify opportunities for optimisation and improvement.
• Work with Operations teams to understand business requirements and create, prioritise and maintain a roadmap of system changes.
• Partner with M Group IT, Architecture, Infrastructure, Information Security and other technical teams to ensure solutions meet governance, security and technology standards.
• Carry out and support impact assessments for system changes, upgrades and new functionality.
• Coordinate system testing and user acceptance testing, ensuring changes are effectively transitioned into operational use.
• Support the maintenance lifecycle of IFS and PSO, working with IT and Operations to plan upgrades, patches and associated testing.
• Work with IFS, MGS support and IT teams to investigate and resolve system issues, including user access requirements.
• Support business reporting by creating reports and changing existing IFS Quick Reports.
• Facilitate stakeholder workshops to gather, challenge and refine business and technical requirements; translate requirements into user stories, acceptance criteria and functional specifications where required.
• Lead the technical assessment, design and implementation of system and process improvements.
• Identify opportunities to automate and digitise processes, reducing manual activity and improving operational efficiency.
• Support project delivery, system implementations and future mobilisations for growth and new business.
• Provide post-deployment support and optimise solutions based on operational feedback and performance.
• Maintain clear, up-to-date system documentation, process maps and supporting materials.
• Monitor system effectiveness and stability, and work proactively with Central IT to identify and manage potential issues.
• Build relationships across operational and technical teams, understand business challenges, and help deliver practical technology solutions while managing competing priorities and supporting continuous improvement.

Technologies

• Cloud
• CRM
• Support
• Mobile
• Product Owner
• Security
• Office 365

More

We deliver essential infrastructure services for life, with safety, client and customer focus at the heart of a friendly, fun and respectful environment where people are encouraged to thrive and develop. This role is in our Metering team, which installs, maintains and manages meters to support accurate customer billing and monitoring of energy usage. We use industry expertise and data insight to develop solutions for customers across the Group.

The role is hybrid, with at least three days a week at our Newcastle HQ. We offer a matched or contributory pension, 24/7 online GP service, employee assistance programme, retail discounts, life assurance, cycle-to-work and salary finance schemes, give-as-you-earn options, enhanced family leave, a reward and recognition scheme, and 25 days of annual leave plus bank holidays. We aim to be an employer of choice and a great place to work, support veterans and provide ENABLE inclusion networks.

Our values are being responsible, open, together and ambitious. We offer industry-recognised programmes, training and development. Job adverts may close before the stated closing date; some roles involve third-party background checks and some require drug and alcohol testing during induction and onboarding.

last updated 46 week of 2026