About this role
Salary: £24,500 - 42,000 per year
Requirements: Understanding of network management and use of Network Management Platform toolsProven track record of successfully prioritising simultaneous activities within SLAProven track record in complex delivery of multiple teams and interfacesSelf-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environmentMust be PC literate and competent with Word, Excel, Visio and MS ProjectRecognised technical courses on related technical products and servicesCCNA minimumApproved best practice qualifications such as ITIL and ISO Responsibilities: Work as part of a 24/7 shift rota to oversee our strategic network and facilitate smooth service transitionsTroubleshoot issues and resolve incidents while communicating effectively with customers and stakeholdersMeet 99.99% network availability and manage customer incidents and faults within agreed SLAsSupport rapid restoration of network faults before critical service failure where possibleEnsure 3rd Party teams remain within agreed fault management guidelinesTake proactive responsibility for technical support issues within the Data Centre environmentWork with Service Desks to ensure the correct action is taken for incidents and posted to the correct resolving agencyCarry out diagnostics, impact assessments and investigate network problems using proactive management tools Technologies: ExcelSupportITILMobileNetworkOffice 365 More:
We are M Group Telecom, enabling and enhancing telecom networks and playing a lead role in delivering our tech-enabled future. We deliver full network cycle services for fixed, private and mobile operators, including private networks, asset management, system refreshes, network operations, repair and maintenance. We offer a range of benefits including a matched or contributory pension scheme, online GP service, employee assistance programme, My Rewards retail discounts, life assurance, cycle to work, salary finance and give as you earn schemes, enhanced family leave, reward and recognition, health care cash plan, discretionary bonus, 25 days annual leave plus bank holidays, and a recommend-a-friend reward. We want to be an employer of choice and a great place to work, with values focused on responsibility, openness, teamwork and ambition. We support diverse and talented people, including veterans, and offer recognised programmes, training and development.
last updated 38 week of 2026