About this role
Salary: £24,500 - 42,000 per year
Requirements: Outstanding customer service skillsReliable team player with a focus on high-standard work completionPositive attitude, able to overcome challengesStrong relationship-building abilities with customers and engineersExcellent communication skillsProactive problem-solverAbility to thrive under pressure and meet deadlinesComputer literacy, including proficiency in Excel and OutlookEnthusiasm for learning new systems, products, and processes Responsibilities: Support customers from issue receipt to resolutionAllocate work and assist engineers for timely updates and SLA complianceMonitor systems and manage tickets in Field Service LightningProvide updates to customers and prioritize faultsCoordinate engineers and spares, tracking tasksComplete maintenance and reporting as neededArrange supplier access as required Technologies: ExcelSupportMobileNetworkOffice 365 More:
At M Group Telecom, we are dedicated to enabling and enhancing telecom networks, playing a crucial role in delivering our tech-enabled future. Our team is excited to offer a full-time, permanent opportunity as a Service Management Specialist at our 24x7 Service Management Centre in St Ives, Cambridgeshire. We foster a friendly, fun, and respectful environment that encourages growth and development. Our comprehensive benefits package supports your well-being both in and out of work, including a matched pension scheme, online GP services, a rewards portal, health care cash plan, and more. We proudly aim to be an employer of choice, actively supporting and recruiting diverse talent, including army veterans, and creating an inclusive environment for all.
last updated 39 week of 2026