About this role
Salary: £? - ? per year
Requirements
- Fluent in Polish, both written and spoken
- Strong English communication skills
- Excellent customer service and communication skills
- Organised, reliable and methodical approach
- Previous call centre, customer service or technical support experience is beneficial
- Previous IT support experience is advantageous but not essential
- Comfortable troubleshooting basic technical issues
- Confident communicating with customers by telephone and email
- Comfortable working in a fast-paced, team-based environment
- Genuine interest in technology and developing a career in IT support
Responsibilities
- Provide first-line IT support to external customers via telephone and email
- Support Polish-speaking customers professionally and effectively
- Log, track and accurately update support tickets
- Troubleshoot basic hardware, software and network-related issues
- Escalate more complex technical issues when required
- Guide customers through step-by-step technical solutions
- Maintain accurate support documentation and knowledge base records
- Work collaboratively with service desk colleagues
- Support continuous improvement across the service desk
- Provide consistently high customer service and build positive client relationships
Technologies
- Hardware
- Support
- Network
More
We are partnering with a specialist IT company expanding its support team at a modern service office in Peterborough. This temporary-to-permanent role offers 37.5 hours per week, with shifts rotating flexibly between 7am and 7pm and occasional weekends. The pay rate is £14.22 per hour, with an immediate start, weekly pay and overtime opportunities paid at time and a half. We provide full training and ongoing support, with opportunities for career progression, skill development and Temp of the Month reward vouchers.
last updated 46 week of 2026