About this role
Salary: £? - ? per year
Requirements: Fluent in Dutch, both written and spokenStrong English communication skillsExcellent customer service and communication skillsOrganised, reliable and methodicalPrevious call centre, customer service or technical support experience is beneficialPrevious IT support experience is advantageous but not essentialComfortable troubleshooting basic technical issuesConfident communicating with customers by telephone and emailComfortable working in a fast-paced, team-based environmentGenuine interest in technology and developing a career in IT support Responsibilities: Provide first-line IT support to external customers via telephone and emailSupport Dutch-speaking customers professionally and effectivelyLog, track and accurately update support ticketsTroubleshoot basic hardware, software and network-related issuesEscalate more complex technical issues where requiredGuide customers through step-by-step technical solutionsMaintain accurate support documentation and knowledge base recordsCollaborate with colleagues across the service deskSupport continuous improvement across the service deskDeliver consistently high customer service and build positive client relationships Technologies: HardwareSupportNetwork More:
We are partnering with a specialist IT company expanding its support team at a modern service office in Peterborough. This temporary-to-permanent role offers full training and ongoing support, with career progression opportunities in a growing IT team. The position pays £14.22 per hour, with overtime at time and a half, weekly pay and Temp of the Month reward vouchers. The role is 37.5 hours per week, with flexible shift rotation between 7am and 7pm and occasional weekends. The start date is immediate.
last updated 40 week of 2026