About this role
Salary: £? - ? per year
Requirements: Strong IT literacy and confidence using a range of IT systems.Experience working in a customer-facing B2B or B2C environment.A basic understanding of networking and VoIP systems.Experience or knowledge of VLANs, switches, firewalls and network troubleshooting would be advantageous.Strong Microsoft Office and general systems skills.Excellent written and verbal communication skills.Strong attention to detail and the ability to manage multiple tasks.The confidence to work independently and take ownership of issues.A customer-focused approach and the ability to build positive relationships.A practical, solutions-focused approach to troubleshooting.The ability to work effectively with both internal teams and external suppliers. Responsibilities: Supporting the day-to-day delivery of IT and telecoms services, acting as a key link between our business, our customers and external service providers.Onboarding new customers onto telecoms and broadband services.Acting as the main point of contact between our business and external service providers.Monitoring supplier performance and ensuring agreed SLAs are met.Managing customer enquiries, complaints and service issues professionally.Working alongside internal Centre Managers to ensure new services are correctly provisioned.Maintaining accurate customer and occupier records.Monitoring bandwidth usage, connectivity, telemetry and uptime across multiple sites.Setting up and managing Wi-Fi-only network sites.Supporting VoIP systems, including profiles, ring groups and auto attendants.Managing telephone diverts, port requests and the setup of hard and soft phones.Troubleshooting basic equipment and connectivity issues, including switches, cabling and port testing.Resolving telecoms billing queries.Managing IT hardware-related tasks.Assisting with company-wide IT and telecoms projects.Working alongside the outsourced IT provider on connectivity projects.Monitoring the performance of external IT suppliers against agreed SLAs.Assisting with process improvements and automation across our business. Technologies: HardwareSupportNetwork More:
Interaction Recruitment is recruiting on behalf of a successful and growing business based in Peterborough for an IT & Telecoms Support Specialist. This is a part-time temporary-to-permanent opportunity, working 25 to 26 hours per week across 4 or 5 days, with pay up to £15.42 per hour. We offer a comprehensive induction and training before you take responsibility for your own workload, and you will work closely with an external IT service provider, customers and internal teams across multiple sites.
last updated 39 week of 2026