About this role
- KEY RESPONSIBILITIES:
- Lead the end-to-end project lifecycle (initiation, planning, execution, monitoring, control, and closing) for complex DFS initiatives.
- Scope business requirements and build comprehensive Project Charters, Work Breakdown Structures (WBS), resource plans, and project budgets.
- Establish clear project governance structures, steering committees, and status reporting mechanisms across business, IT, compliance, and vendor teams.
- Direct cross-functional technical teams (software developers, systems integrators, QA, DevOps) on core DFS platforms, payment switches, and open API portals.
- Manage third-party integrations with Mobile Network Operators (MNOs), fintech partners, central bank switches, card networks (Visa/Mastercard), and Core Banking Systems (CBS).
- Oversee User Acceptance Testing (UAT), stress testing, trial runs, and dress rehearsals for system cutovers and go-live releases.
- Act as the primary bridge between technical delivery teams and business stakeholders (Product, Marketing, Operations, Legal, Risk, and Customer Care).
- Manage relationships with technology vendors, system integrators, and consultant partners, ensuring delivery against contractual SLAs and deliverables.
- Coordinate with regulatory bodies and central bank representatives during compliance reviews and audit evaluations for new DFS product launches.
- Conduct comprehensive risk assessments for all digital financial channels, identifying potential operational, cyber, and fraud vulnerabilities.
- Ensure all DFS product designs and project workflows strictly comply with AML/CFT, KYC, data privacy (GDPR/Data Protection Acts), and cybersecurity frameworks.
- Implement robust rollback, disaster recovery, and business continuity plans (BCP) for all production deployments.
- Ensure seamless operational handover by creating standard operating procedures (SOPs), training support teams, and establishing Tier-2/Tier-3 support escalation channels.
- Track post-launch product metrics (transaction success rates, system latency, user adoption, transaction volumes) during the hyper care phase.
- DAILY RESPONSIBILITIES:
- Coordinate developers, UX designers, and QAs to clear blockers and sync front-end app features with legacy core banking systems.
- Review feature signoffs with Legal, InfoSec, and Compliance to ensure adherence to KYC/AML rules and central bank regulations.
- Track latency and error rates across core banking APIs, third-party fintech integrations, and payment gateways to protect uptime.
- Analyse product dashboards for onboarding drop-offs, OTP failure rates, and transaction completion bottlenecks to prioritize fixes.
- Update executive sponsors and risk committees on project milestones, budget burn rates, scope changes, and dependency risks.
- CHALLENGES:
- Mainframe systems built decades ago lack modern APIs, creating technical debt and sync bottlenecks with fast-moving mobile apps.
- Agile 2-week sprint cycles collide with slow, rigid Legal, Risk, and InfoSec review processes, causing delivery bottlenecks.
- Business units demand fast fintech-style feature releases, while Security and Audit demand zero risk and maximum controls.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional
Particulars
Detail
Specific Field or Qualification
Need Type[1]
Education
Bachelor’s degree
Economics, Finance or Business-related course
RQ
Professional Qualifications
- Project Management Professional
- Prince 2
- Agile certified Practitioner
RQ
Master’s degree
Economics, Finance or Business-related course
AA
- Experience
Total Minimum No of Years Experience Required
7
Detail
Minimum No of Years
Need Type[2]
Relationship Management
1
DE
Project Management
3
ES
Digital project execution and delivery3
ES