About this role
- KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
- Deploy, configure, and maintain software applications across various environments,
- ensuring compatibility and optimal performance.
- Manage user access to applications, including provisioning, de-provisioning, and access rights management, adhering to security policies.
- Monitor application performance metrics, identify bottlenecks, and implement optimizations to enhance efficiency and reliability.
- Respond to application-related incidents, troubleshoot issues, and coordinate resolution efforts with relevant stakeholders.
- Implement patch management strategies to ensure that applications are up-to-date with the latest security patches and software updates.
- Establish backup procedures and disaster recovery plans for critical applications, ensuring data integrity and continuity of operations.
- Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides. Contribute to the development and maintenance of a centralized knowledge base for IT support teams.
- Liaise with software vendors to obtain technical support, resolve issues, and stay informed about product updates and enhancements.
- Facilitate integration between different applications and systems, ensuring seamless data flow and interoperability. Collaborate with development teams to implement APIs, middleware, and other integration solutions.
- Provide training and support to end-users on application usage, functionality, and best practices. Act as a point of contact for user inquiries, escalations, and feedback related to applications.
- Stay updated on emerging technologies, trends, and best practices in application administration. Proactively identify opportunities for process optimization, automation, and innovation to enhance application management practices.
- DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL
- Work with all IT Technical teams to perform daily system monitoring.
- Monitor daily backup operations for all business applications.
- User management, add, remove, or update user account information, reset passwords, etc.
- Logging, categorizing, prioritizing & assigning support for all IT incidents and service requests.
- Ensure Governance for the stability of the Production IT environment and coordinate IT Project change implementation into the production environment under the bank’s policies and standards.
- CHALLENGES:
- This role requires the job holder to support daily operations of the business. This will involve working late and on public holidays if required. The role also entails covering the service desk operations as a backup resource for the IT Service desk analyst; this will require the job holder to be knowledgeable in IT service management.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional
ParticularsDetailSpecific Field or QualificationNeed Type[1]
Education Bachelor’s degreeComputer Science, IT, Engineering or other numerical biased field from a reputable university or collegeRQ
Professional QualificationsCertifications in CCNA, ITIL, MCSA, MCSE, PMP, PRINCE2
AA
Master’s DegreeAny computer related, Project ManagementAA
Skills and Experience
- Knowledge in Microsoft Server Operating Systems, server 2003, 2008, 2012, 2016, Sun Solaris and IBM.
- Knowledge in virtualization and cloud computing, VMWare, Hyper V and MS Azure.
- Knowledge in various Applications, Core banking, E-banking, ATM switch and System Center.
- Knowledge of MSSQL, DB2, Oracle 9i and database management Systems is a must and experience working with open source UNIX.
- Significant experience in supporting databases (preferably Oracle, postgressql and/or Microsoft SQL)
- Application development skills
- Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
- Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
- Self-motivated team player with the ability to adapt and work co-operatively and effectively.
RQ
- Experience
Total Minimum No of Years Experience Required
2
DetailMinimum No of Years
Need Type[2]
Experience Area 1 – IT Banking Systems1
ES
Experience Area 2 – IT Projects1
ES
Experience Area 3 – Banking Operations 1
ES
Experience Area 4 – Quality Assurance1
DE
Experience Area 5 – Emerging Technologies
(e.g. Mobile, Internet Banking)
1
ES