About this role
- KEY RESPONSIBILITIES:
- Daily Partner Support & Issue Resolution: Act as the Tier-1/Tier-2 operational point of contact for active partners, addressing daily integration queries, transaction drops, or platform configuration issues.
- Partner Onboarding Execution: Manage the step-by-step onboarding checklist for newly signed partners, including documentation collection, KYC/compliance verification, and account creation.
- Technical & Scoping Coordination: Coordinate daily stand-ups and progress syncs between partner technical teams and internal DFS Engineering/Product teams to keep integration sprints on schedule.
- Transaction Monitoring & Reconciliation Tracking: Monitor daily transaction volumes, success rates, and revenue generation across partner accounts, identifying anomalies or operational bottlenecks.
- Pipeline Updating & Reporting: Update CRM/pipeline tracking tools daily with account statuses, lead progress, meeting notes, and partner performance metrics for leadership visibility.
- Nurture strong, long-term relationships with key partner accounts, conducting regular account reviews to identify opportunities for expanding service adoption.
- Gather partner feedback and market insights to recommend product enhancements or new feature requests to internal DFS Product teams.
- Assist the Senior Manager in preparing business cases, partner pitch decks, and commercial proposals for prospective alliance opportunities.
- Drive partner activation and transaction throughput post-launch to ensure partners meet target KPIs and contractual volume commitments.
- Assist in monitoring partner commission payouts, fee structures, and revenue-sharing reconciliations alongside the Finance team.
- Support the rollout of joint promotional campaigns and co-marketing initiatives to boost end-user adoption on partner channels.
- Ensure all active partners consistently fulfil regulatory compliance requirements (AML/CFT, data privacy, and merchant due diligence).
- Maintain complete and up-to-date partner contract repositories, tracking contract renewal dates, SLA compliance, and regulatory approvals.
- DAILY RESPONSIBILITIES:
- Screen and qualify potential fintech, merchant, and ecosystem partners to evaluate strategic fit, revenue potential, and operational capability.
- Negotiate commercial structures, revenue-share models, and Service Level Agreements (SLAs) with prospective partner management teams.
- Shepherd active partnership proposals through Legal, Compliance, Risk, and IT engineering committees to secure internal operational signoffs.
- Collaborate with partner operations and internal product teams to oversee technical API integrations, user acceptance testing (UAT), and launch readiness.
- Monitor key account KPIs—transaction volumes, conversion rates, and revenue generation—addressing performance gaps or technical issues early.
- CHALLENGES:
- Managing tight partner deal timelines against slow internal bank approvals from Legal, Risk, Compliance, and IT Security.
- Bridging gaps between external partner tech stacks and legacy bank core systems, leading to delivery delays and GTM backlogs.
- Balancing the partner's demand for aggressive growth and low-margin revenue splits with the bank's requirement for risk mitigation and strong profit margins.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional
Particulars
Detail
Specific Field or Qualification
Need Type[1]
Education
Bachelor’s degree
Bachelor’s degree in Business Administration, Information Technology, Marketing, Finance, Economics, or a related fieldRQ
Professional Qualifications
- Certifications in Project Management (CAPM/PMP), Agile/Scrum, or Digital Financial Services are an added advantage
AA
- Experience
Total Minimum No of Years Experience Required
5
Detail
Minimum No of Years
Need Type[2]
Account Management
3
ES
Stakeholder management 2
DE