About this role
Job summary
- Support the booking, registration, admission, discharge and transfer of patients in accordance with Trust policies and procedures.
- Maintain accurate patient information, records and documentation, ensuring confidentiality.
- Provide a welcoming reception service.
- Support effective utilisation of endoscopy capacity by allocating appointments and responding to cancellations.
- Provide clerical support to the Bowel Cancer Screening Programme and nurse-led clinics.
- Liaise with hospital departments, medical secretaries, clinical staff to support patient care.
- Maintain organised filing systems in accordance with Trust policies and procedures.
- Work flexibly as part of the Endoscopy administrative team, providing cover for colleagues.
- Deal professionally and sensitively with enquiries and escalate concerns when required.
- Undertake other duties appropriate to the Band 2 level to support a safe, efficient and high-quality Endoscopy service. The role requires accurate data entry, timely communication and effective coordination with clinical and administrative colleagues. The post holder will work within agreed procedures, use initiative appropriately, maintain patient confidentiality and contribute to a positive experience for patients and visitors.
Main duties of the job
- Patient Appointment and Booking Administration
- Reception and Patient Communication
- Medical Records and Documentation
- Clinical and Administrative Support
- Communication and Liaison
- Information Governance and Filing
- Team Working and Service Support
- General Responsibilities
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential
- GCSE pass in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent
Experience
Essential
- Previous administrative and clerical experience
- Experience working with hospital administration systems
Desirable
- Proficient in the use of Microsoft Office programs (i.e. Excel & Outlook)
Communication & Relationship Skills
Essential
- Ability to work as part of a team
- Excellent customer service skills
Planning & Organisational Skills
Essential
- Good organisational skills
- Ability to plan, organise and prioritise workload in a methodical manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY2 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)