About this role
Job summary
The role of Patient Access Coordinator is to monitor and facilitate patient flow to support the ED Team in achieving National Patient Safety Initiatives within the ED.
To act as a point of contact within the ED team to provide real time information to ensure that patients are seen, treated, discharged or admitted within 4 hours of arrival.
Practice effective breach avoidance by monitoring the ED Tracking board and identifying barriers to flow and escalating appropriately to the flow Nurse/Nurse ibn Charge.
Code breaches as they occur in real time to ensure accurate information is recorded to enable timely collation of data as required for National reporting of breaches.
Main duties of the job
The Patient Access Coordinator works in the Emergency Department (ED) and has an essential role within the ED Team. This is a combined role which includes but is not limited to:
Reception duties: being the first point of contact for patients
Registration of patients into the department both on foot and by ambulance
Completion of breach data for both 4- and 12-hour national targets
Monitoring of Decision to Admit for senior reviewed patients (DTAs)
Handling phone calls from internal departments and external stakeholders
Have an overview at all times of the position in the emergency Department
Ensure that all patients are being actively managed with an appropriate plan
Utilise escalation triggers and liaise with the Flow Nurse/ Nurse in Charge
Provide regular SITREP updates to the Clinical Site Team
Provide administration support and advice as required to clinical colleagues in the Emergency Department
Manual handling of patients to assist with internal transfers
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
please see attached job description and personal specification to gain a further insight to the job role as a patient access coordinator within the emergency department
Person Specification
Qualifications
Essential
- GCSE pass in English Language (minimum Grade c-level4-9) or equivalent
- GCSE pass in Mathematics (minimum Grade c-level4-9) or equivalent
Desirable
- NVQ level 3 Business Administration or equivalent
Experience
Essential
- Previous relevant experience in a similar role
- Ability to work independently and as part of a team
- Able to handle potentially volatile and distressing situations
- Able to be non-judgemental and relate to the public in a calm and professional manner
- Able to deal with a steady flow of work and sudden episodes of influx of work
Skills
Essential
- Attention to detail
- Excellent Communication Skills
- Able to work under pressure and with difficult situations
- Able to communicate with all levels of the Emergency Department Team and Emergency Services
- Confident Telephone manner
- Evidence of excellent customer care skills
- Experience of using computer database systems
- Understanding of Confidentiality
- Ability to use own initiative and prioritise work load
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)