About this role
Job summary
Administrator - Same Day Emergency Care
To support with the delivery of comprehensive administrative support for the Same Day Emergency Care Unit to ensure that the team function in an effective and efficient manner as well as supporting the management of databases for monitoring against Trust KPI's and targets.
The post holder will be required to work as part of a team committed to delivering and improving a high standard of care within The Dudley Group NHS Foundation Trust, communicating effectively with other members of the health care team, patients and relatives.
Main duties of the job
To provide a quality administrative support service to the Same Day Emergency Care Department.
- Answer all telephone calls and pro-actively deal with queries, liaising with the clinical staff where necessary
- Collate information for reporting ahead of audits
- Support the organisation of MDT meetings
- Support with general administration and data quality audits.
- Support with admin duties across the admin team
- Deal with incoming emails and post
- Be responsible for ordering and maintaining stock
- Support with the management of clinics, including utilisation and cancellations.
- To support with clerical duties relating to the admission, discharge and transfer of patients.
- Prioritise workload independently, identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems without supervision.
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working optionsand by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications & Education
Essential
- GCSE or equivalent in English and Maths - grade C or above
Desirable
- Business administration NVQ level 3
Knowledge and Training
Essential
- Proficient in the use of Microsoft Office programmes (i.e. Word & Outlook, Excel and Electronic diaries). Proficient in developing and maintaining clinical database systems
Desirable
- NHS experience (2 years or more)
- Knowledge of Medical Terminology
- Knowledge of OASIS Patient Care System
Communication & Relationship Skills
Essential
- Previous administrative and clerical experience
Desirable
- Willingness to undertake further training to meet requirements of the role in an everchanging NHS
- Previous relevant experience in a similar role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)