About this role
Job summary
The post-holder will be responsible for the provision of a comprehensive administrative and secretarial service for the all the Community AHP Services and to manage the Community Care Navigation Centre (CNC). The post holder will provide leadership to the administrative & staff within the post holder's portfolio, which includes but is not limited to managing recruitment, overseeing appraisals and performance issues, management of absence and management of complaints.
Main duties of the job
To plan the day-to-day workload of the admin staff and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever-changing needs of the admin team and clinical services.
Monitor the waiting times within the service and escalate to Service Managers as appropriate.
Monitor accessibility into the service for patients via the Community Care Navigation Centre to ensure patients are able to book appointments easily
To oversee Community AHP Admin staff work plans, timetables and rotas
To manage annual leave requests and cover for admin teams
To assist the Service leads in the management of annual leave
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications and Education
Essential
- 5 GCSE's at grade 4 or above, or equivalent qualification, including Maths and English
- Undergraduate degree or equivalent knowledge gained through relevant experience
Desirable
- Undergraduate degree or equivalent knowledge gained through relevant experience
- Service improvement qualification i.e. LEAN, KATA
- Medical Terminology qualification or equivalent knowledge gained through relevant experience
Knowledge and Training
Essential
- Advanced skills in the use of all packages within Microsoft Office i.e. excel & word
- Excellent presentation skills
- Sound knowledge of governance procedures including management of risks, raising concerns, confidentiality procedures & responding to complaints
- Evidence of contributing to enhancing team performance and leading on service improvements
- Knowledge of ordering processes and managing these within a department
Experience
Essential
- Experience of working in an Administrative role
- Experience of working in a busy environment working independently and exercising judgment and decision making skills
- Significant experience of leading a team & staff management
- Experience of dealing with the Public/Customer service experience
- Proven track record of problem solving
- Experience of dealing with and handling complaints appropriately and efficiently
- Ability to demonstrate advanced organisational and time management skills
- Previous experience of managing projects, leading a team through change
- Ability to work under pressure and deal with stressful situation
- Experience of appraising others and contributing to their learning and development
- Vision for developing service
Desirable
- Previous experience of working within a healthcare setting
- Experience of developing policies, Procedures and guidelines
Communication & Relationship Skills
Essential
- Approachable and reliable
- Committed to personal and team development
- Demonstrates care, compassion & Inclusion
- Team player and an excellent role model with the ability to inspire others
- Versatility/adaptability
- Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
- Confident to deal with people at all levels & challenge where necessary
Planning & Organisational Skills
Essential
- Able to prioritise tasks under pressure
- Excellent communication skills
Analytical & Judgement Skills
Essential
- Sound judgement under pressure and ability to meet tight deadlines
- Ability to negotiate and influence
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Brierley Hill Health & Social Care Centre
Venture Way
Brierley Hill
DY5 1RU
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)