About this role
Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries — including Oil & Gas, Mining, Utilities, and Manufacturing — and be accountable for their retention, growth, and long-term success. This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts — turning satisfied customers into growing ones.
1. Own the Book — Retention First
- Carry full accountability for gross retention and renewal outcomes across your portfolio
- Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk management well ahead of renewal dates
- Identify churn risk early through usage signals, stakeholder changes, and sentiment — and mobilize the right resources to address it
2. Grow the Base (Net New From Existing)
- Identify, qualify, and close expansion opportunities: new sites, new business units, new use cases, and additional solutions
- Build account plans that map whitespace across each customer's organization
- Develop ROI-driven expansion business cases grounded in the value already delivered
3. Build Multi-Threaded Relationships
- Develop trusted relationships from day-to-day users up to economic buyers and executive sponsors
- Multi-thread deliberately so no account depends on a single champion
- Conduct structured business reviews (QBRs/EBRs) that reinforce value delivered and align on what's next
4. Drive Adoption & Value Realization
- Monitor product adoption and health metrics; partner with customers to close usage gaps
- Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency
- Ensure every account can articulate the value Veriforce delivers — in their own words
5. Forecast & Manage with Discipline
- Maintain accurate CRM records across renewals and expansion pipeline (stages, next steps, close dates)
- Deliver reliable renewal and expansion forecasts on a weekly and monthly cadence
- Participate actively in account review and deal review cadences
6. Execute Cross-Functionally
- Partner with Customer Success, Implementation, Product, and Support to deliver a seamless customer experience
- Serve as the customer's advocate internally — escalating what matters and closing the loop
- Feed customer insights back to Product, Marketing, and GTM leadership How Success Is Measured
- Retention: Gross revenue retention, on-time renewal rate, and churn prevented
- Growth: Net revenue retention (NRR), expansion ARR closed, and whitespace penetration across the portfolio
- Account health: Adoption and usage trends, multi-threading depth, and executed account plans and business reviews
- Forecast reliability: Renewal and expansion forecast accuracy and CRM discipline
- Customer outcomes: Customer satisfaction and advocacy (references, case studies, testimonials)