About this role
Description
Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries ? including Oil & Gas, Mining, Utilities, and Manufacturing ? and be accountable for their retention, growth, and long-term success.
This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts ? turning satisfied customers into growing ones.
What that means day-to-day
- 1. Own the Book ? Retention First
? Carry full accountability for gross retention and renewal outcomes across your portfolio
? Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk management well ahead of renewal dates
? Identify churn risk early through usage signals, stakeholder changes, and sentiment ? and mobilize the right resources to address it
- 2. Grow the Base (Net New From Existing)
? Identify, qualify, and close expansion opportunities: new sites, new business units, new use cases, and additional solutions
? Build account plans that map whitespace across each customer's organization
? Develop ROI-driven expansion business cases grounded in the value already delivered
- 3. Build Multi-Threaded Relationships
? Develop trusted relationships from day-to-day users up to economic buyers and executive sponsors
? Multi-thread deliberately so no account depends on a single champion
? Conduct structured business reviews (QBRs/EBRs) that reinforce value delivered and align on what's next
- 4. Drive Adoption & Value Realization
? Monitor product adoption and health metrics; partner with customers to close usage gaps
? Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency
? Ensure every account can articulate the value Veriforce delivers ? in their own words
- 5. Forecast & Manage with Discipline
? Maintain accurate CRM records across renewals and expansion pipeline (stages, next steps, close dates)
? Deliver reliable renewal and expansion forecasts on a weekly and monthly cadence
? Participate actively in account review and deal review cadences
- 6. Execute Cross-Functionally
? Partner with Customer Success, Implementation, Product, and Support to deliver a seamless customer experience
? Serve as the customer's advocate internally ? escalating what matters and closing the loop
? Feed customer insights back to Product, Marketing, and GTM leadership
How Success Is Measured
? Retention: Gross revenue retention, on-time renewal rate, and churn prevented
? Growth: Net revenue retention (NRR), expansion ARR closed, and whitespace penetration across the portfolio
? Account health: Adoption and usage trends, multi-threading depth, and executed account plans and business reviews
? Forecast reliability: Renewal and expansion forecast accuracy and CRM discipline
? Customer outcomes: Customer satisfaction and advocacy (references, case studies, testimonials)
What you?ll need to be successful
- 3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience ? SaaS preferred
- A track record of hitting retention and expansion targets in a quota-carrying role
- Experience with industrial sectors ? Oil & Gas, Mining, Utilities, or Manufacturing ? an asset
- Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it.
- Bilingual in both French an