About this role
Job summary
We are looking to recruit an enthusiastic and highly motivated Patient Pathway Coordinator to the Dermatology Team at St. George's Hospital. on a fixed term contract in the first instance.The pathway coordinator post involves liaising with clinicians to agree dates for MOP's and appointments, contacting, and booking patients. It will also involve cancelling and rescheduling patient admissions and clinics where necessary. The post holder will manage waiting lists; undertake validation of the data, department PTL and escalating any issues to the assistant service manager. The post holder must be comfortable engaging with patients as well as clinical teams.The successful candidate will need to be organised and confident and be able to multi-task and prioritise work. Previous experience as a patient pathway co-ordinator ormedical secretarywill be beneficial as will a working knowledge of the Cerner Millennium system.
Main duties of the job
Key tasks of the role are:
To ensure the smooth running of Dermatology appointments. To schedule appointments in liaison with patients, consultants and capacity. To manage/ validate on a weekly basis the PTL's for Dermatology and escalate any possible breaches or capacity issues To ensure accurate and complete computer records are maintained for patients. To contribute to service developments. To ensure all appointments/ procedures are coded correctly and coding is clear within the cerner system. Prep clinic notes at short notice for Dermatology or Lymphedema appointments
The post holder will be responsible for ensuring that patients are booked on the relevant MOP's (minor operation) list prioritising clinical urgency and breach dates, as well as insuring that MOP list are fully utilised. The post holder will also be responsible for supporting the coordination of patient's pathways through appointment booking and out coming of clinics.
The post holder will also be expected to cross cover other admin members in the team during periods of leave.
Responsible for ensuring compliance with Trust policies and local protocols for Data Protection, Health and Safety, Security and Fire Safety within the administration team.
About us
St. George's University Hospitals NHS Foundation Trust is the regional specialist care provider for South West London, Surrey and beyond. The trust provides a high quality, comprehensive range of health services from leading edge tertiary and trauma care to community services.
With national and regional referrals added to our local 3.5m catchment, we serve a population of around 5m.
Co-located with St George's, University of London and with both organisations now in a formal strategic alliance with King's Health Partners, the trust delivers with its partners high quality research and education both of which contribute to the healthcare provision of tomorrow.
The South West Thames Centre for Genomic Medicine is based at St George's University Hospital in Tooting and provides an integrated clinical and genetic laboratory service to a population of more than 3.5 million across South West London, Surrey and West Sussex. St. George's is a partner organisation in the South East Genomic Medicine Service Alliance and the South East Genomic Laboratory Hub (GLH).
Job description Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person Specification
Experience Essential
Proficient user of Microsoft Office package (e.g. Word, Excel, PowerPoint, Access) Able to produce reports and process information Experience in validating and managing data and information
Desirable
Previous Healthcare experience Proficient using PAS or equivalent hospital administration system.
Qualifications Essential
3 GCSE's or equivalent including English & Maths Grade C and over NVQ 3 in Office Administration office administration experience
Skills Essential
Deals constructively and sensitively with complaints Able to prioritise own work in an environment of changing and sometimes conflicting priorities Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments.
Knowledge Essential
Awareness and understanding of national policy concerning patient care and developments within the NHS
Desirable
Knowledge of medical terminology An understanding of 18 weeks, diagnostic, cancer pathways and trust access policy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address St George's Hospital
Blackshaw Road
Tooting
SW17 0QT
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)