About this role
Job summary
Looking for flexible work in the NHS?
The Flexi-Bank is a collaborative staff bank hosted by Royal Surrey NHS Foundation Trust in partnership with Surrey and Borders Partnership NHS Foundation Trust, offering greater choice, flexibility and access to a wider range of opportunities across both organizations.
Why join the Flexi-Bank?
Work flexibly - choose shifts that suit your lifestyle and availability
Access more opportunities - pick up shifts across mental health, community and acute care settings
Get paid fairly and on time - competitive rates and fast access to earnings through Stream
Stay supported - benefit from training, development and guidance from our dedicated Temporary Staffing Team
Be part of something bigger - join a growing collaborative of NHS Trusts across Surrey
Main duties of the job
Surrey and Borders Partnership NHS Foundation Trust is looking for someone toprovide reception and office administrative duties for a multi-disciplinary Community Learning Disability Team including face-to-face contact with the public; people who use our services and their families and carers; medical staff; and other agencies. Receiving and dealing with all telephone enquiries.
Location: Horizon House, 28 Upper High Street, Epsom, KT17 4QJ
Work Pattern: Monday to Friday from 9Am to 5 PM
Please refer to the job descriptions for further details which was attached to the advert.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We provide support to a population of 1.3 million across 140 services.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
This role is working within i-access, a successful, countywide drug and alcohol treatment service for Surrey residents delivering tier 2, 3 and 4 substance misuse interventions across 3 main bases and 25 satellite locations. i-access is run collaboratively by SABP, PH / SCC and Via under a cooperative agreement which is one of partnership and transparency and contributes to Surrey Heartlands wider strategic ambitions.
Job description Job responsibilities
To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy
To be able to use Rio and other health record systems and accurately enter information.
To undertake secretarial duties including preparing letters to GPs/other health care professionals to support the administration team.
Greet clients and visitors to the Service and alert team members of their arrival
Answer telephone enquiries/messages and transmit to team members according to priorities; maintaining a helpful and courteous manner at all times
Answer and respond to any queries staff have on a day-to-day basis
To provide reception support as and when required.
To administer the travel claim system and ensure claims are valid
Distribution and date-stamping of all incoming/outgoing post.
Support team members in liaising with service users /relatives/carers/secretaries/GPs and other relevant care agencies
Maintain an effective filing system, including retrieval of files from archive storage
Photocopying and maintaining stocks of relevant forms and leaflets for team use
Coordinate and book rooms for meetings and clients appointments
To liaise with estates department regarding any repairs required within the base in order to maintain a safe working environment
Share responsibility for securing the building at night ensuring the area is secured
Undertake typing of letters, memos & reports as required.
To implement Trust and team policies/procedures and propose changes to practices if necessary.
To order stock and non-stock items for the service as required and/or requested.
Person Specification
Qualifications Essential
NVQ Level 3 in Business Admin or equivalent administrative experience (3 years)
Experience Essential
2 years' experience working in an office environment is essential.
Desirable
Good typing speed
Knowledge Essential
SystmOne/ 8x8
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Surrey NHS Foundation Trust
Address Horizon House, 28 Upper High Street,
Epsom
KT17 4QJ
United Kingdom
Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)