About this role
Job summary
We are looking for someone who has extensive administrative experience, whether in the NHS or equivalent public sector and experience working with the public is key. You must also demonstrate excellent organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role. This is a busy role and attention to detail is key, you will need to have a flexible approach to work and be able to maintain accuracy while dealing with many interruptions.
Main duties of the job
This is a 37.50 hour position, working between 08:00-17:00 Monday-Friday at the Rose Centre based at St Georges Hospital.
Responsible for the registering, booking, cancelling and administration of Breast Screening, Imaging and Symptomaticappointments via electronic patient systems used within service e.g. NBSS; Soliton and iClip Systems
Respond proactively to visitors or callers enquiries/request for information regarding the Screening and Imaging service in a calm and helpful manner, liaising with all disciplines within unit to result in query resolution.
Provide Reception cover 08:00-17:00 on a rotational basis; to monitor reception and entrance areas for cleanliness, maintenance issues and H&S issues.
To provide administrative support as and when required to ensure an efficient service is provided by the Breast Screening, Imaging and SymptomaticService.
This role is available for a 12 month fixed term period of time - this is an internal/external secondment opportunity.
*We will close the vacancy before the advertised closing date if a high volume of applicants are received*
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
Bookingall screening appointmentsaccording to the individual screening protocol for all women including moderate risk and women on PSFU pathway.
Dealing with all changes of appointments via the telephone, email or letter for screening and imaging clients.
Registration of all attenders on the databases and ensuring that in all cases an appropriate screening type and outcome is recorded.
Ensuring that all women receive the correct result within Quality Assurance guidelines.
To assist with the booking and monitoring of the assessment clinic; to prepare assessment clinic paperwork and scan any documents relating to this onto PACS.
To assist in the carrying out of adhoc reports or client audits around referrals/results.
Ensuring client details are correct on all patient record systems e.g. National Breast Screening Service at all stages of the booking process.
To ensure that all audit routines related to the above tasks are performed in a consistent and safe manner in accordance with the written work instructions and Quality Assurance guidelines.
***Please refer to attached job description and person specification for full job main duties:***
Person Specification
Educations, Qualifications and Training Essential
Educated to GCSE Level standard or equivalent.
Desirable
NVQ2 in Business Administration or Customer Care or equivalent Key Skills Level 2 in Literacy or equivalent
Knowledge & Experience Essential
Understanding of the principles of good customer care. Experience of undertaking detailed, intensive work in a busy administrative environment
Desirable
Knowledge of NHS patient booking systems (NBSS/Soliton/iClip) Good knowledge of the NHS Breast Screening Programme and Computer System (NBSS) and its operation
Skills and abilities Essential
Good organisational and time management skills Able to sustain meticulous attention to accuracy and detail Excellent communication, analytical and interpersonal skills; ability to deal confidently with patients and staff at all levels Computer literate, familiar with Microsoft Word, Excel and Outlook
Desirable
Ability to identify data integrity issues and escalate to managers clinicians Ability to use a variety of databases to compile and check data.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address The Rose Centre
Perimeter Road, St George's Hospital
Tooting
SW17 0QT
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)