About this role
Salary: £40,000 - 50,000 per year
Requirements
- Strong 2nd line support experience within an MSP.
- Solid knowledge of Microsoft 365, Azure, Active Directory, and Windows environments.
- Good networking knowledge, including DNS, DHCP, VPNs, and firewalls.
- Experience with ITSM tools, remote support, and SLA-driven environments.
- Strong troubleshooting, communication, and client-facing skills.
- Experience supporting professional services clients is advantageous.
Responsibilities
- Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure.
- Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments.
- Troubleshoot complex technical issues and manage incidents through to resolution.
- Collaborate with 3rd line teams on escalations and technical projects.
- Mentor junior engineers and deliver excellent customer service.
Technologies
- Active Directory
- Azure
- Cloud
- Support
- ITSM
- Microsoft 365
- Windows
- Office 365
More
We are a growing MSP and IT solutions provider supporting a range of professional services clients. We offer a salary of up to £50,000, exposure to modern cloud technologies and varied client environments, career progression, and ongoing technical development. Youll join our supportive, fast-paced, client-focused environment, where interviews are taking place next week.
last updated 45 week of 2026