About this role
Job summary Job Summary The Switchboard Service at Leeds Teaching Hospitals NHS Trust plays a critical role in managing all incoming communications across multiple hospital sites, ensuring patient safety and operational continuity 24/7.
We are seeking an experienced, motivated, and proactive Switchboard Supervisor to join our patient-centred team, based at Leeds General Infirmary. This is an exciting opportunity for an individual with strong leadership skills to support the operational management and development of a high-performing switchboard team.
Main duties of the job Why you should join our Team The successful candidate will support the day-to-day supervision and line management of Switchboard Operators, contributing to the delivery of a comprehensive and responsive communication service. You will play a key role in maintaining service standards, supporting staff, and ensuring compliance with Trust policies and procedures.
This is a fully flexible post within a 24/7 service, involving 12-hour shifts across days, evenings, nights, weekends, and bank holidays.
The Post-holder will be responsible for supervising on a day to day basis a large team of Switchboard Operators and to support the Switchboard Team leader. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.
The post holder will assist in the organisation of the Departmental teams workload and provide a comprehensive telecoms service to ensure the delivery of a coordinated and consistent communication management service.
Provide day to day supervision of switchboard operators, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.
Be involved in the recruitment and retention of staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties.
About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.
Our vision is to provide the highest quality specialist and integrated care.
We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.
Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job description Job responsibilities For questions about this job, contact:
Name Simone Corcoran Position Outpatient Support Manager Email [email protected] Phone number 01133925040
About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred Collaborative Fair Accountable Empowered
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
Person Specification
Qualifications Essential
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds Teaching Hospitals
Address Leeds General Infirmary
Leeds
West Yorkshire
LS1 3EX
United Kingdom
Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)