About this role
Job summary
Danescourt & Greenmount Surgery is looking to recruit a friendly, organised and reliable Receptionist to join our busy GP practice team.
This is a key front-facing role within the practice. The successful candidate will be the first point of contact for patients and visitors, providing a professional, welcoming and efficient reception service while supporting the clinical and administrative teams.
We are currently flexible regarding full-time or part-time hours and are primarily looking for the right person who will fit well within our team and provide excellent patient care.
Main duties of the job
Reception Duties
Greet patients and visitors in a courteous and professional manner
Book, amend and cancel patient appointments using the practice clinical system
Direct patients to the appropriate clinician or service
Answer incoming calls promptly and deal with enquiries efficiently
Signpost patients to the appropriate service where necessary
Take accurate messages and pass them to relevant team members
Maintain accurate patient records
Scan and file clinical correspondence and documents
Process incoming and outgoing post
Work collaboratively with colleagues to maintain smooth day-to-day running of the practice
Participate in training and team meetings when required
Follow all practice policies, procedures, and NHS guidance
About us
Danescourt & Greenmount Surgery is a friendly, supportive practice serving patients across two sites in Cardiff. Our team of clinicians and support staff work closely to providehigh-quality, patient-centred care.
We are looking for someone who is enthusiastic, compassionate and motivated to contribute to the continued success of our practice.
Job description Job responsibilities Job Description
Job Title: Receptionist Location: Danescourt & Greenmount Surgery Reports To: Practice Manager / Reception Supervisor Hours: Full-time or Part-time (negotiable) Salary: Dependent on experience
Job PurposeTo provide an efficient, professional and friendly reception and administrative service to patients and visitors at Danescourt & Greenmount Surgery.
The post holder will act as the first point of contact for patients, supporting the smooth running of the practice by managing appointments, handling enquiries and carrying out administrative duties while ensuring a high standard of patient care and confidentiality.
Key ResponsibilitiesReception Duties
Welcome patients and visitors to the practice in a polite and professional manner.
Book, amend and cancel patient appointments in accordance with practice procedures.
Ensure patients are directed to the appropriate healthcare professional or service.
Register new patients and update patient information on the clinical system.
Ensure the reception area remains tidy and welcoming at all times.
Telephone and Patient Enquiries
Answer incoming telephone calls promptly and deal with patient enquiries efficiently.
Signpost patients to the most appropriate service where necessary.
Take and pass on clear and accurate messages to clinical staff and colleagues.
Deal with general patient enquiries both in person and over the telephone.
Administrative Duties
Maintain accurate patient records and ensure information is updated appropriately.
Scan, file and distribute incoming correspondence and documentation.
Process incoming and outgoing post.
Support the clinical and administrative teams with general administrative tasks when required.
Confidentiality and Information Governance
Maintain strict patient confidentiality at all times.
Ensure compliance with data protection legislation and practice policies.
Handle sensitive information with discretion and professionalism.
Team Working
Work collaboratively with all members of the practice team.
Support colleagues and assist in maintaining an efficient working environment.
Participate in staff meetings, training sessions and practice development activities as required.
Person Specification
Experience Essential
Excellent communication and interpersonal skills. Friendly, approachable and professional manner. Ability to work effectively in a busy environment. Good organisational skills and attention to detail. Basic IT skills and confidence using computer systems. Ability to work both independently and as part of a team.
Desirable
Previous experience working in a GP practice or healthcare setting. Experience in a reception or customer service role. Knowledge of GP clinical systems such as EMIS.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Danescourt & Greenmount Surgery
Address 4 Rachel Close
Cardiff
CF52SH
United Kingdom