About this role
Job summary An exciting opportunity has arisen for a dedicated Team Leader within our Patient Admin Team at the Birmingham Women's Hospital. We are looking for a dynamic and enthusiastic person, with a flexible approach, to provide support to the team, ensuring a first-class service is delivered to our patients. The post holder will ensure all administrative processes are followed, in providing a streamlined service to our patients. If you are passionate about supporting quality patient care within the NHS, then this might be the role for you.
Main duties of the job The role primarily involves answering the phone, managing patient appointments, assessing workloads, managing rotas and providing supervision, training and support to a large admin team. The post holder will sometimes as/when required, to cross-cover other area's supporting other team leaders. Applicants will need excellent organisational skills, a flexible approach to work and possess an empathetic nature to be able to confidently deal with patient queries. We are looking for someone who will encourage the team and be a reliable and consistent point of contact when needed. This comes at an exciting time, as we are now working on a new electronic PAS system called EPIC.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment
Person Specification
Qualifications Essential
NVQ level 4 or equivalent knowledge and experience. Educated to GCSE or equivalent level - English & Mathematics Willingness to undergo further training and development in order to fulfil the role Training in Equal opportunities and /or recruitment and selection
Knowledge & Nature of Experience Essential
What level of experience is required for this post? Proven knowledge and experience of working with Patient Records / Booking processes Previous reasonable NHS experience (working to A&C band 3 or above) Knowledge of Patient Administration Systems & PC experience Customer service and front line Skills. Previous Experience of working in Appointment Booking office function / knowledge of Booking procedures and processes or other health records roles
Analytical anfd Judgement Skills Essential
Clear oral and written communication skills & good inter-personal skills Able to meet deadlines in a pressurised environment Able to prioritise workloads Proven knowledge of the DPA '98
Desirable
Previous supervisory role Experience of participation in service and quality improvement Working knowledge of Health & Safety in the Workplace legislation Experience of participation in service and quality improvement
Professional/Managerial/Specialist Knowledge Essential
Computer skills- be fully conversant with Patient Administration system other relevant computer systems Be experienced in the use of Microsoft office and Excel To be able to deal with competing demands and interruptions To have experience of working with/an understanding of national waiting list targets and waiting list management Ability to concentrate frequently when inputting data and answering queries Ability to show empathy and understanding towards individual staff needs Willing to learn and develop work role in line with Performance Development expectations Articulate, methodical and able to work well within a team. Polite and Self motivated Ability to manage a diverse and changing workload To have experience of working with/an understanding of national waiting list targets and waiting list management
Personal Skills/Abilities and Attributes Essential
Able to remain calm under pressure Able to learn quickly Training skills Reliable, dedicated, punctual & flexible Good time keeping and attendance Ability to communicate with patients, families, GPs Ability to communicate with staff across BWC Polite and self-motivated To work on own initiative Able to complete work within timescales/deadline
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Birmingham Women's and Children's NHS Foundation Trust
Address Birmingham Women's and Children's Hospital
Mindelsohn Way
Birmingham
B15 2TG
United Kingdom
Employer's website https://bwc.nhs.uk/ (Opens in a new tab)