About this role
Job summary
To ensure that the booking process for patients on the elective waiting list is followed within the agreed timeframe and process.
To enter agreed surgery dates onto EPR system, this may include cancelling and re arranging surgery dates.
Arranging and booking Pre-Operative assessment appointments.
Provide an efficient, polite and compassionate service to patients and service users regarding booking appointments and surgery dates.
To deal with all calls to the admissions office regarding admission dates.
To provide administrative support to Pre-Operative assessment.
To deputise for the Gynaecology Inpatient Waiting List Manager and directly support during peak activity.
The post holder will be expected to work un supervised and on their own initiative as well as working as part of a team including clinical, management and clerical staff.
Main duties of the job
To ensure that the booking process for patients on the elective waiting list is followed within the agreed timeframe and process.
To enter agreed surgery dates onto EPR system, this may include cancelling and re arranging surgery dates.
Arranging and booking Pre-Operative assessment appointments.
Provide an efficient, polite and compassionate service to patients and service users regarding booking appointments and surgery dates.
To deal with all calls to the admissions office regarding admission dates.
To provide administrative support to Pre-Operative assessment.
To deputise for the Gynaecology Inpatient Waiting List Manager and directly support during peak activity.
The post holder will be expected to work un supervised and on their own initiative as well as working as part of a team including clinical, management and clerical staff.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Parkview Clinic is a Child and Adolescent Mental Health Service Mental Health (CAMHS) facility in Moseley, for young people aged 11-18 years who require admission due to significant psychiatric difficulties.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications Essential
GCSE Maths and English or equivalent
Desirable
Evidence of continued professional development
Knowledge & Experience Essential
Previous experience of using NHS computer systems Minimum of 18 months clerical experience in Admissions or similar department Knowledge of NHS waiting time targets Good knowledge of waiting list management
ANALYTICAL AND JUDGEMENT SKILLS Essential
Good problem solving skills Able to maintain accurate patient records and patient information systems
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE Essential
Experience of working with Web Based Packages Able to maintain accurate patient records and patient information systems Ability to act up and cover some the Gynaecology Inpatient Waiting List Manager duties when necessary
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES Essential
Previous experience of dealing with the public and resolving queries Excellent interpersonal skills Good team worker Able to clearly and accurately convey information verbally to different audiences including patients, Medical Secretaries, Consultants, Managers and other admin and clerical staff Able to meet deadlines Able to use initiative Reliable Flexible and adaptable to change Able to work under tight time constraints Excellent organisational/co-ordination/work prioritisation skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Birmingham Women's and Children's NHS Foundation Trust
Address Birmingham Women Hospital
Mindelsohn Way
Birmingham
B15 2TG
United Kingdom
Employer's website https://bwc.nhs.uk/ (Opens in a new tab)