About this role
Salary: £30,000 - 35,000 per year
Requirements
- A few years of experience in an MSP or similar IT support environment, handling second-line technical issues independently; strong first-line engineers regularly managing complex tickets may also be suitable
- Solid grounding in Windows operating systems, Active Directory, Microsoft cloud environments and general infrastructure troubleshooting
- Good understanding of networking, including TCP/IP, DNS, DHCP, LAN/WAN and firewall troubleshooting
- Exposure to virtualisation, backups and IT security
- Experience using ticketing systems and remote monitoring tools; RMM knowledge is particularly useful
- Comfortable communicating directly with customers, managing expectations and maintaining accurate ticket notes and documentation
- Full UK driving licence, as occasional customer-site visits may be required
- Technically curious, enjoys problem-solving, takes ownership and works well in a busy, customer-focused support team
Responsibilities
- Provide second-line support to a broad range of customers, resolving day-to-day IT issues through the service desk
- Troubleshoot issues involving Microsoft 365, Active Directory, networking, Windows environments, servers, backups and firewalls
- Monitor customer environments and carry out proactive maintenance, including patch management, backup and restore checks, antivirus management and identifying potential issues
- Manage tickets through to resolution, keep customers updated and escalate more complex issues to the third-line team when necessary
- Support technical projects and installations, including occasional visits to customer sites
- Contribute to infrastructure improvements across customer environments
Technologies
- Active Directory
- Cloud
- Firewall
- Support
- LAN
- Microsoft 365
- Security
- TCP/IP
- Windows
- Office 365
- Azure
- Hyper-V
- LESS
- VMware
More
We are an established managed service provider based in the West Lancashire area, looking for an experienced second-line IT engineer to join our technical team in a predominantly service desk-based role. The position offers variety across different customer environments, with opportunities to develop technically and gain project exposure. The salary is £30,000–£35,000 plus bonus and benefits, including training and certification support, a pension, a wellbeing package and free parking.
last updated 44 week of 2026