About this role
Salary: £47,000 - 82,000 per year
Requirements: Experience as a Customer Service Team Leader, Service Operations Team Leader, Service Delivery Team Leader, Service Coordinator or Operations Coordinator, with readiness to take on a lead roleExperience in telecoms, IT, engineering or another SLA-driven environment is idealExperience with SLAs, CRM/ITSM systems or work allocation tools is usefulStrong organisational skills and confidence working with data and workloadsGood people skills and willingness to take ownership when issues arise Responsibilities: Oversee incoming work from ISP partners, ensuring cases are validated, allocated across the team and progressed within agreed SLAsMonitor queue volumes, workloads and case quality, addressing potential delays before they become larger problemsWork directly with ISP partners to manage expectations, handle exceptions and ensure agreed processes and service levels are followedLead the teams day-to-day work, including allocating tasks, monitoring performance and coaching team members to improve service quality and consistency Technologies: CRMSupportITSM More:
We are a growing connectivity business in Peterborough, seeking a Service Operations Lead to support our ISP partners. This is a hands-on, full-time, office-based role, Monday to Friday. The base salary is up to £32,000, with a bonus of up to 10%, private healthcare, 25 days holiday plus bank holidays, and wider company benefits. Apply to learn more about the opportunity.
last updated 39 week of 2026