About this role
Salary: £37,000 - 45,000 per year
Requirements: Several years of experience working within an MSP, with experience handling complex third-line support issues; a strong second-line engineer regularly handling escalations may also be suitable.Solid knowledge of Microsoft 365, Windows Server, Active Directory and Entra ID.Good hands-on experience with Intune.A good understanding of networking, Azure and general infrastructure troubleshooting.Experience supporting migrations or technical projects is useful.Enjoys solving technical problems, takes ownership and is comfortable working across varied customer environments. Responsibilities: Handle complex third-line support escalations across customer environments.Troubleshoot issues involving Microsoft 365, Intune, Active Directory, Entra ID, Azure, Windows Server and customer networking infrastructure.Contribute to infrastructure improvements and projects, including Microsoft 365 migrations, Modern Workplace deployments, server upgrades and improvements to customer infrastructure.Work directly with customers, take ownership of issues, and ensure they are resolved and documented properly.Support other engineers and work across a broad range of technologies and customer environments. Technologies: Active DirectoryAzureSupportMicrosoft 365WindowsOffice 365CloudDevOps More:
We are an MSP based in the West Lancashire area, recruiting a Senior IT Engineer to join our technical team. This is a predominantly third-line support role combining complex technical support with infrastructure and project work. The position is based in Burscough, with hybrid working available after probation. The salary is £37,000–£45,000, with benefits including training and certification support and a pension.
last updated 41 week of 2026