About this role
Salary: £40,000 - 49,000 per year
Requirements: Experience working within an MSP, ideally for several yearsStrong 3rd line infrastructure support experience, or a strong 2nd Line Engineer handling escalations and project workGood grounding across Microsoft infrastructure technologiesComfortable managing Microsoft 365 environmentsExperience with Azure, Entra ID and Modern Workplace technologiesSolid knowledge of Windows Server and Active DirectoryComfortable troubleshooting networking issues such as firewalls, VLANs, VPNs and routingAbility to use PowerShell to improve efficiencyExposure to macOS management, regulated environments, Jamf or Addigy is useful but not essentialComfortable speaking with customers, explaining work clearly and documenting changes properly Responsibilities: Act as an escalation point for 1st and 2nd line teamsWork on projects rather than spending all day on the service deskTake ownership of customer infrastructure and help improve environmentsDeliver Microsoft 365 and Azure projectsWork with Entra ID, Intune, Autopilot and cloud infrastructureTroubleshoot Active Directory and Windows Server issuesResolve technical issues escalated through the support teamSupport customer networking environments including firewalls, switches and wireless infrastructureWork on VLANs, routing and VPNsDeploy and improve infrastructureSupport Modern Workplace rolloutsMake changes across Azure and Microsoft 365Help improve resilience and security across customer setupsCommunicate with customers and document changes clearly Technologies: Active DirectoryAzureCloudCiscoSupportmacOSMicrosoft 365PowerShellSecurityWindowsOffice 365DevOpsFirewallNetworkVPN More:
We are a growing Manchester MSP offering a 3rd Line Engineer opportunity with a salary of £40,000 to £49,000, paid parking, training and certification support, pension and more. The role is office based with one day working from home and gives you the chance to focus more on projects, infrastructure and complex technical work while still supporting escalations. You will join a technical team working across Microsoft, cloud and networking environments, with exposure to SonicWall, Cisco, Meraki and UniFi.
last updated 39 week of 2026