About this role
Salary: £? - ? per year
Requirements
- Strong experience in AI-enabled transformation and Salesforce
- Business Analysis experience within technology or digital transformation programmes
- Previous experience within Financial Services or Banking
- Good understanding of CRM platforms and customer-facing business processes
- Strong requirements gathering, process mapping and analysis capabilities
- Experience working in Agile delivery environments, producing user stories and acceptance criteria
- Excellent stakeholder management and workshop facilitation skills
- Experience using Jira and Confluence
- Strong analytical, problem-solving and communication skills
- Hands-on experience with Salesforce Sales Cloud or other Salesforce solutions is desirable
- Understanding of Salesforce data models, workflows and CRM processes is desirable
- Exposure to Salesforce Agentforce or Einstein AI is desirable
- Experience supporting Generative AI or intelligent automation initiatives is desirable
- Knowledge of Microsoft 365 Copilot and Teams is desirable
- Experience with client intelligence, sales or relationship management processes is desirable
Responsibilities
- Gather, analyse and prioritise business requirements across business and technology teams
- Translate requirements into user stories, acceptance criteria and process flows
- Facilitate workshops and engage with stakeholders to understand business needs
- Analyse CRM processes and identify opportunities for improvement, automation and AI adoption
- Define and validate business scenarios and functional requirements
- Support functional testing, UAT and the overall delivery lifecycle
- Contribute to MVP definition, business value assessments and project documentation
Technologies
- AI
- ARM
- Cloud
- Copilot
- Confluence
- CRM
- Support
- JIRA
- Microsoft 365
- Salesforce
- Office 365
More
We are advertising an initial two-month contract for a Business Analyst supporting a major AI-enabled business transformation programme in the financial services sector. The role is hybrid, with one to two days per week on site in London, and is Inside IR35. We are ARM, a specialist talent acquisition and management consultancy providing technical contingency recruitment and more complex resource solutions across technical industries. We will not send your CV without your permission. Where a role is marked Outside IR35, its status is subject to a final Status Determination Statement from the end client and may change.
last updated 44 week of 2026