About this role
Job summary
Woodbank Surgery is seeking an enthusiastic, proactive and experienced Practice Manager to lead the day-to-day operations of our busy GP Practice.
This is an exciting opportunity for a motivated individual with strong leadership, organisational and communication skills who is passionate about delivering high-quality patient care and supporting an effective, patient focused primary care service.
The successful candidate will ensure the smooth running of the Practice, maintaining high standards of patient care, staff wellbeing, contractual requirements, regulatory compliance and financial management
BENEFITS
Salary will be dependent on Qualifications and Experience
6 weeks Annual Leave (pro-rata) plus Bank Holidays
NHS Pension Scheme
Membership of Healthshield for additional healthcare benefits
Main duties of the job
Practice Operations and Leadership
- To oversee the daily operational management of the Practice, ensuring services run efficiently and effectively
- Provide leadership, guidance and support to the Practice team, leading and developing the Administrative and Reception team
- Manage HR processes, rotas, recruitment and staff performance
- Oversee finance, claims and contractual requirements (QOF, BECCOR, CQRS), budgeting and payroll processes reporting to our centralised office on the same
- Drive quality improvement, digital transformation and patient experience initiatives
- Support the Practice in achieving strategic and operational objectives
About us
Woodbank Surgery is an ambitious forward thinking and rapidly expanding GP Practice serving over 7000 patients. We are proud of our strong team culture, commitment to high quality patient care and our proactive approach to developing services that meet the needs of our growing community.
We are a supportive and friendly team where your own experience, ideas and leadership will be valued and can help shape the next chapter of our continued growth and success
We are a busy GP Practice of 3 GPs, 1 Clinical Pharmacist, 1 Advanced Nurse Clinician, Practice Nurses, Healthcare Assistant and Administration and Reception personnel. We work collaboratively with Horizon PCN who provide ARRS roles to the Practice.
Job description
Job responsibilities
Leadership & Management
Lead and support clinical and administrative teams to deliver high quality servicecs
Maintain a positive, collaborative working culture with strong communication across the Practice
Ensure the Practice meets its strategic aims and adapts to NHS targets and service changes
Operational Management
Oversee day to day running of the Practice, ensuring safe, effective and patient centred operations
Develop and manage appointment systems
Ensure accurate and compliant record keeping
Oversee and manage the complaints process
Engage with the Practices Patient Participation Group (PPG)
Liaise with local health organisations and external stakeholders
Finance & Business Planning
Manage income and expenditure systems (invoicing, banking, petty cash etc)
Financial reporting for income, expenditure and payroll reporting to the Central Office for processing of Accounts and Payroll
Making sure financial risks are identified and mitigated, taking action where needed; maintaining up to date financial records
Ensure compliance with NHS England contractual requirements
Managing and maximising QOF, BECCOR and other enhanced service and contractual targets
Identify opportunities to improve profitability, increase income and reduce costs
Human Resources
Recruit, induct and train and supervise non clinical staff
Conduct appraisals, manage performance and support staff development
Ensure HR Policies and procedures are followed
Governance & Compliance
Ensure the Practice meets CQC standards and maintains robust governance systems.
Oversee risk management, health and safety and safeguarding processes
Maintain policies, protocols and audit cycles
IT & Information Management
Oversee Practice IT systems, ensuring data security and efficient digital workflows
Experience of EMIS clinical system
Estates & Facilities
Ensure the Practice environment is safe, well-maintained and compliant with regulations
Manage contracts for cleaning, maintenance and equipment servicing
Support the Practices current application for improvement grant and developing the Practice premises further
Person Specification
Knowledge and Skills
Essential
- Experience of working with the general public
- Experience of working and managing a multi disciplinary team
- NHS or GP Practice experience
- Experience of performance management, including appraisals, disciplinary and staff development
- Excellent leadership skills
- Strong IT skills
- Ability to work as a team member and autonomously
- Good organisational skills
- Ability to drive and deliver change effectively
- Ability to motivate teams and promote and maintain a positive working environment
Desirable
- Educated to Degree level in healthcare or business management
- Experience of EMIS
Qualifications
Essential
- GCSE Grades A-C (or equivalent) in English and Maths
- Experience as a General Practice Manager
Desirable
- AMSPAR qualification (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Woodbank Surgery
Address
Woodbank Surgery
2 Hunstanton Drive
Brandlesholme, Bury
Lancashire
BL8 1EG
United Kingdom
Employer's website
https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)