About this role
Job summary
Woodbank Surgery is an ambitious, forward-thinking and rapidly evolving GP practice serving over 7,300 patients. We are proud of our strong team culture, commitment to high-quality patient care and our proactive approach to developing services that meet the needs of our growing community.
We are seeking an exceptional Assistant Practice Manager with proven experience in Primary Care management to join our leadership team. This is a fantastic opportunity for an experienced General Practice professional who understands the operational, contractual and regulatory demands of Primary Care and is ready to play a key role in shaping the future of our practice.
Working closely with the Practice Manager and Partners, you will be instrumental in driving operational excellence, supporting staff development, enhancing patient services and ensuring the practice continues to thrive in an ever-changing NHS environment. We are looking for someone who is organised, innovative, commercially aware and passionate about delivering outstanding healthcare services.
If you have a strong background in Primary Care management, enjoy leading people, solving problems and making a real difference, we would love to hear from you. At Woodbank Surgery, you'll join a supportive and friendly team where your experience, ideas and leadership will be genuinely valued and where you can help shape the next chapter of our continued growth and success.
Main duties of the job
Support the day-to-day operational management of the practice.Deputise for the Practice Manager when required.Assist with the management, development and wellbeing of the practice team.Support recruitment, induction, training and performance management processes.Ensure compliance with CQC standards, NHS requirements and practice policies.Assist with patient complaints, feedback and service improvement initiatives.Monitor practice performance, targets and contractual requirements.Support the delivery of quality improvement projects and service developments.Work closely with Partners and senior staff to implement strategic objectives.Help ensure effective use of resources and efficient practice operations.Maintain high standards of patient service, governance and confidentiality.Contribute to the continued growth and success of Woodbank Surgery.Please note: Applicants must have previous experience in a Primary Care management role, with a strong understanding of General Practice operations, NHS contracts, workforce management and regulatory compliance. This is an essential requirement for the post.
About us
At Woodbank Surgery, we're more than just a GP practice. We're a close-knit, supportive team with a shared commitment to delivering outstanding patient care and creating a positive working environment where staff can thrive.
Serving a growing population of over 7,300 patients, we are an ambitious and forward-thinking practice that embraces innovation, continuous improvement and new ideas. We are proud of our strong team culture, where every member of staff is valued, respected and encouraged to contribute to the future development of our services.
As we continue to grow, we are investing in our people, enhancing our services and creating opportunities for talented individuals to make a real impact. We believe that happy, supported staff deliver the best care, which is why we prioritise wellbeing, teamwork and professional development.
Job description Job responsibilities
Support the day-to-day operational management of the practice.
Work closely with the Practice Manager and Partners to deliver the strategic objectives of the practice.Deputise for the Practice Manager in their absence.Support the management, development and wellbeing of practice staff.Assist with recruitment, induction, training and performance management.Ensure compliance with CQC regulations, NHS requirements and practice policies.Support patient services, including the management of complaints and feedback.Monitor practice performance against contractual and operational targets.Lead and support quality improvement and service development projects.Assist with workforce planning and rota management.Promote a positive, supportive and high-performing team culture.Ensure the delivery of high-quality, safe and patient-centred services.Contribute to the continued growth, sustainability and success of Woodbank Surgery.
Person Specification
Experience Essential
Experience of leading within a primary care team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodbank Surgery
Address Woodbank Surgery
2 Hunstanton Drive
Brandlesholme, Bury
Lancashire
BL8 1EG
United Kingdom
Employer's website https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)